【AstraZeneca】【IT】Senior IT Technical Support at AstraZeneca

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure Management, Server Management, Networking, Active Directory, Virtualization, Endpoint Management, Cybersecurity, Backup and Recovery, Troubleshooting, Factory Automation, Industrial IT, Documentation, Technical Support, Project Management, Stakeholder Engagement, Vendor Management

Industry

Pharmaceutical Manufacturing

Description

Job Description Position Summary The Senior IT Technical Support is responsible for planning, implementing, maintaining, and supporting all aspects of the IT infrastructure for Japan Sites. This role ensures reliable and secure operation of hardware, networks, servers, and IT-related services to meet operational and business objectives, collaborating closely with manufacturing leads and global IT teams. Key Responsibilities: • Oversee the day-to-day IT operations, ensuring smooth functioning of all infrastructure components including networks, servers, workstations, and telecommunications equipment. • Manage the installation, configuration, and maintenance of hardware and software necessary for manufacturing and production (e.g., industrial PCs, control systems, printers, mobile devices). • Ensure IT systems at the site adhere to global security standards, compliance policies, and data protection regulations, implementing access controls, patching, backup, and disaster recovery procedures. • Monitor performance and health of critical systems, proactively addressing outages, bottlenecks, or issues impacting production or business continuity. • Liaise and coordinate with central/global IT service teams and third-party vendors for implementation of new services, troubleshooting, upgrades, and technology refreshes. • Maintain up-to-date documentation on site infrastructure, system configurations, network architecture, and support processes. • Provide technical guidance, hands-on support, and training to site staff for hardware, software, and IT policies. • Lead local IT initiatives and projects (upgrades, migrations, rollouts) and coordinate cross-functional teams for successful project delivery. • Implement factory automation solutions and support integration with manufacturing execution systems (MES), process control networks, and industrial IoT platforms, as applicable. Requirements 経験 Experience • Several years’ experience managing IT infrastructure in a manufacturing/industrial/large site environment. • Strong technical background in server management (Windows/Linux), networking (LAN/WAN/Wi-Fi), Active Directory, and virtualization. • Hands-on experience with endpoint management, cybersecurity, backup and recovery solutions, and troubleshooting complex IT issues. • Familiarity with industrial IT environments, including automation/control systems, OPC, or SCADA systems, is highly desirable. • Experience supporting OT (Operational Technology) environments, factory automation, or integration with ERP/MES systems. 資格 License • Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. • Certifications & Professional Development: Holding or working toward certifications such as ITIL, CompTIA A+, Network+, Security+, Cisco CCNA/CCNP, Microsoft MCSA/MCSE, or comparable credentials. 能力 Skill-set • Excellent problem-solving, decision-making, and communication skills. • Ability to work flexibly, including on-call support as required by the manufacturing schedule. • Technical Expertise: Deep knowledge of network management (LAN, WAN, Wi-Fi, VLANs), server management (Windows/Linux), virtualization platforms (VMware, Hyper-V), and Active Directory administration. • Hardware & Software Skills: Proficiency in installation, maintenance, and troubleshooting of servers, workstations, industrial PCs, printers, mobile devices, and related peripherals. • Cybersecurity: Understanding of cybersecurity fundamentals, firewall configuration, endpoint protection, vulnerability assessment, access control management, backup, and disaster recovery best practices. • Industrial IT Knowledge: Familiarity with operational technology (OT) environments, including automation, PLCs, SCADA systems, MES solutions, and Industrial IoT platforms. • Strong project management, stakeholder engagement, and vendor management abilities. 語学 Languages 日本語：Proficient 英語：Intermediate Location：Tokyo Career Level：D Date Posted 15-10月-2025 Closing Date AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all. Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients. Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking. We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions. As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential. Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.

Responsibilities

The Senior IT Technical Support is responsible for planning, implementing, maintaining, and supporting all aspects of the IT infrastructure for Japan Sites. This role ensures reliable and secure operation of hardware, networks, servers, and IT-related services to meet operational and business objectives.