SKILLS

Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
Ability to work as part of a team and autonomously
Knowledge of IT systems – email / word / Microsoft teams
Excellent written and verbal communication skills
Good time management skills, able to prioritise and organise workload for best effect
Ability to maintain a high level of confidentiality and discretion at all times
Problem solving & analytical skills
Ability to follow policy and procedure

OTHER REQUIREMENTS

Flexibility to work outside of core office hours if required
Able to meet any travelling requirements of the post
Under the Data Protection Act 1998 and GDPR, the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.
We expect all staff to actively promote equality and diversity and encourage colleagues to do the same. We encourage staff to support a zero tolerance approach to bullying and harassment in all forms, and to lead by example in this area.
This post is deemed to require a Disclosure check Enhanced Level with the Disclosure & Barring Service (DBS). This is due to the fact the post has access to children or vulnerable adults. Further information on the disclosure Service is available from www.disclosure.gov.uk
Job Type: Full-time
Pay: From £25,147.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: Hybrid remote in Oxford OX4 7EX
Application deadline: 29/08/202

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:

Measurements for competences which you should be aiming to achieve, and which will be continuously reviewed are in shown below this list, which is not exhaustive.

• Attendance at partnership meetings so that there is consistent representation at multi-agency meetings
• Be approachable and supportive to provide first point of contact for ASRMs and health teams queries taking ownership to follow through to resolution where appropriate.
• Co-ordinate and maintain information on the residents in the hotels, (if the resident’s consent to this).
• Build positive relationships that promote signposting and or a two-way referral process with statutory services, other providers, charities and other groups e.g faith groups.
• Support health services to have the information required for their visit / service by liaising with residents prior to the visit.
• Maintain a source of health materials for the population including translated or pictorial information if required.
• Educate patients on the pathways available in the UK for medical needs, such as Minor Injuries, Opticians, Dental, mental health resources including Talking Space Plus, Social Prescribing, Midwifery services, Health Visitor services self-referral for physiotherapy (if eligible), transport services, A &E, obtaining prescriptions (including exemptions)
• Support residents to make appointments for services providing Hotel Clinics, explain appointment processes, and ensure they receive any appropriate information prior to their appointment. Clinics vary across the hotels they may include GP, Nurse, Phlebotomy.
• Support with the booking of interpreters for health teams visits.
• Have a physical presence in all contingency hotels across Oxfordshire.
• Ensure residents are supported in any complaints process and highlight any themes to the ICB.
• Ensure your communications are professional
• Support residents to access follow up reviews i.e ensure transport can be accessed.
• Assist with the gathering of statistics and information when required, being able to conduct searches.
• Monitor ASRMs who leave and new arrivals to maintain up to date database. (With residents consent)

OTHER DUTIES:

This job description is intended as guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and condition of employment.
This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role and in initial and ongoing discussions with their line manager.