At our company, we love what we do. Our team of AT&T Account Assistants are passionate about delivering high-quality solutions to our customers with a positive experience. Our AT&T Account Assistants understand that changing our wireless carriers is sometimes not as seamless as we hope it would do. The role of the AT&T Account Assistant is to engage with customers, educate them, and put them at ease as they pick out a new phone plan that matches all their needs.
We believe in collaborating closely with our sales team so that our AT&T Account Assistants can support and enhance customers’ experience. From initial interaction, device transfer and set up, the AT&T Account Assistant will be essential in keeping our customers satisfied. This position is a great opportunity for someone eager to step into the world of business and sales. Whether you’re starting your career or looking to gain hands-on experience, this role offers a strong foundation, advancements in technology, and continued skill development.

AT&T ACCOUNT ASSISTANT QUALIFICATIONS:

• Strong communication skills, both written and verbal is plus
• Excellent organization and time management abilities
• A proactive and detail-oriented mindset
• Comfort with multitasking
• Experience with wireless devices is a bonus
• Previous experience in sales, customer service, or hospitality is an asset, but not required
  Job Type: Full-time
  Pay: $50,072.00 - $52,357.00 per year
  Work Location: On the roa

• Understand the wireless options available by working with lead AT&T Account Assistants and attending training to quickly advance in product knowledge
• Use that knowledge obtained to work with customers on their devices, find plans that work best for them and begin managing their accounts
• Assist with sales orders and follow ups with each customer
• Track sales metrics and generate reports to understand areas of improvement and upgrades available
• Coordinate with internal teams to ensure customers needs are met in a timely manner
• Build trusts with customers by supporting them and managing their accounts with care and diligence