ADDITIONAL INFORMATION

Job Number25088502
Job CategoryRooms & Guest Services Operations
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
AYS / Switchboard - EXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
We are currently recruiting for an ambitious and passionate At Your Service / Switchboard operator who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

POSITION SUMMARY

A real people person and at ease in building relationships with the hotels high profile guests. The position requires a self-motivator with a positive attitude and an understanding of superior guest satisfaction to ensure the hotel’s internal and external guests are looked after with the highest level of proactive guest service. The At Your Service agent will also;

• Answer, record and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately and in a timely manner.
• Become familiar with our systems where you will log all guest guests requests.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

EXPERIENCE

• Previous experience working within a Customer Service environment preferred

SKILLS AND KNOWLEDGE

• Strong Communication skills (verbal, listening, writing)
• Pro-active and reliable
• Able to work alone and within a team

EDUCATION OR CERTIFICATION

• Good level of English essential

Please refer the Job description for details