ATLAS ANALYTICS - Client Relations & Account Manager at JobRack

, , Serbia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

3500.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Account Management, Client Relations, B2B Clients, Onboarding, Performance Metrics, Objection Handling, Renewals, Upsell Opportunities, CRM Management, SOP Creation, Playbook Refinement, Strategic Planning, Independent Operation, Sales-Driven Mindset, Async Communication

Industry

Outsourcing/Offshoring

Description

Own & grow B2B tech client relationships at ATLAS ANALYTICS. Apply now! €2,500–3,500/month base + uncapped client & upsell bonuses | Full-time | Fully Remote (EU overlap) At ATLAS ANALYTICS, we help B2B tech companies grow faster and smarter through intelligent outbound, high-impact lead generation, and scalable pipeline systems. We don’t just run campaigns - we act as an embedded growth engine, keeping our clients’ pipelines moving so they can focus on closing deals and growing their business. We move fast, tell the truth, and keep things simple. We’re fully remote and async-first, with team members across Europe, Southeast Asia, and beyond. Our culture is built on ownership, clarity, and delivering real results. We trust our team to own their clients, their decisions, and their execution - without micromanagement. We value freedom, no-bullshit communication, and a performance-driven mindset, and we’re always looking for ways to innovate and improve what we do. About the role: This is a commercially responsible, client-facing role for someone who thrives on ownership and clarity. You’ll own not only the client relationships, but also client revenue, retention, and expansion end-to-end. Success in this role means clients renew on time, expand budgets, and trust ATLAS as a long-term growth partner. In this role, you will: 🤝 Own a portfolio of B2B tech clients from onboarding to renewal 🚀 Lead structured client onboarding (ICP intake, assets, SalesOS setup, clean handovers) 🧭 Host onboarding workshops, kick-off calls, and monthly strategic calls 📊 Translate performance metrics into clear recommendations, decisions, and actionable options 💬 Challenge clients constructively, handle objections, and manage expectations with confidence and empathy 🔄 Coordinate Growth & Ops handoffs cleanly and ensure delivery loops are closed 💼 Own renewals end-to-end and close them on time 📈 Identify, shape, and close expansion / upsell opportunities with clear ROI 🌟 Secure testimonials, case studies, and referrals once value is proven 🧠 Keep CRM notes, next steps, and revenue visibility clean and up to date 🛠 Create and refine short SOPs and playbooks to scale what works 📌 Facilitate ideation on new segments, angles, channels, and expansion opportunities 🚨 Proactively flag risks, opportunities, and improvements via EOS This is a full-time role, fully remote, with flexibility on location and hours and reasonable overlap with European business hours. You’ll report directly to Fabio Re, CEO of ATLAS ANALYTICS. Fabio is an operator-CEO with nearly 20 years of experience building teams, scaling businesses, and owning full P&Ls. He’s hands-on with onboarding and coaching - and a bit obsessed with operating systems, clean execution, and turning chaos into scalable playbooks. Must-haves: ✅ 3+ years experience in Client Success, Account Management, AE, Consulting, or similar client-facing roles ✅ Strong written and verbal English ✅ Experience with B2B clients (SaaS, tech, or services) and senior decision-makers ✅ Comfortable owning commercial conversations, including renewals, expansion, and objections ✅ Strong organization, follow-through, and operational discipline ✅ Comfort running calls and async communication (Loom, Slack, email) ✅ Ability to operate independently in a fast-moving, remote-first environment ✅ Sales-driven mindset with ownership of outcomes and proactive escalation Brownie points: ⭐ Background in outbound sales, lead generation, or growth environments ⭐ Prior AE, SDR, or revenue-facing experience ⭐ Experience with EOS / Traction or structured operating systems ⭐ German language skills ⭐ Process or ops mindset (enjoys documenting and improving workflows) The ideal candidate is ownership-driven, commercially confident, and calm under pressure. You communicate clearly and directly, are empathetic but firm with clients, and simplify complexity rather than adding unnecessary tools. You’re proactive, data-oriented, accountable, and naturally close loops to continuously improve client outcomes. What’s in it for you? 🌍 Full-time, fully remote role 💰 Compensation Structure Base Compensation: EUR 2,500–3,500 per month (gross, depending on experience) 📈Variable Compensation (Client Retention): EUR 200 per month per active client you manage that hits delivery targets and remains retained This is uncapped and scales with the number of successful, retained clients in your portfolio. 📈Performance Bonus (Revenue Expansion): EUR 1,000 per successfully closed upsell (existing client expansion) EUR 1,000 per newly closed client you directly contribute to commercially 🏖 Flexible, trust-based time off (up to ~30 days PTO, no formal tracking) 🧠 High autonomy and true ownership over your clients and decisions 🚀 Direct exposure to founders and senior B2B decision-makers 📚 Clear long-term growth path into senior and leadership roles ⚡ Async-first, outcome-driven culture - no micromanagement, no 9–5 mindset *Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor. This is our typical hiring process - occasionally, it may include extra steps. For this role, JobRack is partnering with ATLAS ANALYTICS to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you! 🔍 How to shine • Read the role details carefully. • Submit a thoughtful, high-quality application. • Stay responsive - we’ll keep you updated at every stage. ✨ Important notes • Apply only through JobRack; please don’t contact the company directly. • We expect a respectful hiring experience - any disrespect means instant disqualification. • This is a full-time, primary role (no freelancing or second jobs). ❓ New to remote work? Check out our handy FAQ: jobrack.eu/jobseeker-faq

Responsibilities

The role involves owning a portfolio of B2B tech clients end-to-end, managing relationships from onboarding through to securing renewals and expansion opportunities. Responsibilities include leading client workshops, translating performance data into actionable recommendations, and ensuring clean operational handoffs.