ATM/Card Services Rep I or II (Full-time) at Educational Employees Credit Union

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

31.88

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Oriented, Multi-tasking, Organizational Skills, Member Service Skills, Problem Solving, Communication, Teamwork, Computer Skills, Spreadsheet Software, Word Processing Software

Industry

Financial Services

Description

Description PAY GRADE: 19N, 20N PAY RANGE: $19.07 - $31.88/hour DEPARTMENT: Branch Operations Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards. The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. The person filling this position in ATM Operations must be able to effectively communicate with staff and members. They will create a motivating environment that promotes superior and timely service and production. The chosen candidate must have the ability to seek and recommend improved processes, workflow integrity, and security of the assigned area. This is position is primarily assigned ATM Operations; however, they may work throughout the units within the department based upon the needs of the division. ATM Operations functions include: ATM disputes, check review for ATM and RDC channel, debit card settlement, placing cards in traveling strategy, balancing ATMs, etc. The person chosen for this position will ensure that responsibilities are efficiently completed in accordance with Credit Union policies and procedures. Should be able to perform teller transactions and and enjoy working in a fast paced, team-oriented environment. Requirements Requirements of the position: Must be detail oriented Ability to multi-task Possess high initiative and organizational skills Excellent member service skills. Ability to read and comprehend complex instructions, short correspondence, and memos Ability to write business correspondence Ability to operate a personal computer including inquiry to member accounts and other account information required from assigned functions Ability to identify, analyze and effectively solve problems under conditions of incomplete information and uncertainty Ability to utilize the following computer software programs: Spreadsheet (i.e. Microsoft Excel) Word Processing (i.e. Microsoft Word) Hours are 8:30am – 5:30pm with rotating coverage from 9:00am – 6:00pm on Fridays.

Responsibilities

The ATM/Card Services Rep will manage ATM operations, including disputes, check reviews, and debit card settlements. They will ensure responsibilities are completed efficiently according to Credit Union policies and procedures.