Cook Solutions Group is seeking a Full-Time ATM Service Technician to support our operations across the Albuquerque, Santa Fe, and El Paso areas. If you’re a detail-oriented troubleshooter with a knack for technology, great communication skills, and a commitment to top-tier customer service, this could be your next great move.
At Cook, we live by our “We Make It Happen!” culture delivering high-quality service with a positive attitude and a team-first mindset.

As an ATM Service Technician, you’ll play a key role in ensuring that our banking clients’ ATM systems are running smoothly. This role focuses on second-line maintenance, repair, and diagnostics on a variety of ATM hardware and software systems.

• Install and maintain ATM products from multiple manufacturers
• Troubleshoot and repair mechanical/electronic ATM components
• Perform software reloads, preventative maintenance, and cleanings
• Coordinate and prioritize daily service calls
• Communicate effectively with customers and internal teams
• Keep detailed service reports and documentation
• Maintain spare parts inventory
• Occasionally handle ATM cash access situations under strict protocols
• Support fellow technicians and learn new systems, including security hardware