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ATM Support - Digital Channels at VAM Systems
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ATM Upgrades, UAT, Deposit Modules, Biometric Features, Authentication Integrations, Online Banking Support, IB Complaints Resolution, Downtime Coordination, Vendor Management, Coordination, Reporting, Analytical Skills, Digital Channels Support, ATM Operations

Industry

IT Services and IT Consulting

Description
Job Description We are currently looking for ATM Support - Digital Channels for our UAE operations. Job Purpose The ATM Coordinator is responsible for managing and supporting ATM-related operational activities and projects. The role also supports operational dependencies where ATM functions intersect with digital channels. Experience 5+ years’ experience in banking project. Key Responsibilities A. Support for ATM Upgrades & Changes Coordinate ATM installations, upgrades, replacements, and relocations. Participate in UAT for new ATM features or compliance-driven changes. Assist with enhancements such as deposit modules, biometric features, UI changes, or authentication integrations. B. Digital Channels Support Resolve issues where ATM card status or failed ATM transactions impact online banking. Support IB-related complaints (password reset, token issues, card linking). Coordinate ATM & IB-related downtime issues with relevant teams. C. Vendor & Internal Coordination Liaise with ATM vendors, network providers, mall management, and security companies. Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team. D. Project Support Assist in ATM related projects and system enhancements. 3. Knowledge, Skills & Abilities knowledge of ATM operations and its functions Good understanding of Digital banking channels and dependency areas. Strong coordination, reporting, and analytical skills. Joining time frame: 2 weeks (maximum 1 month)
Responsibilities
The ATM Coordinator manages and supports ATM-related operational activities and projects, focusing on installations, upgrades, and feature enhancements. This role also involves resolving operational dependencies where ATM functions intersect with digital channels like online banking.