ORGANIZATION AND BACKGROUND

The Vancouver Division of Family Practice (VDOFP) is a not-for-profit organization with a mission to improve primary healthcare in the City of Vancouver for the benefit of our family doctors, their teams, and their patients. BC’s Provincial Attachment System is comprised of three key registries: Health Connect Registry, Panel Register and the Clinic and Provider Registry. The Health Connect Registry (HCR) is a provincial registry operated by HealthLink BC; all divisions of family practice and primary care networks (PCNs) must utilize the HCR as the waitlist to track unattached patients and facilitate attachment of patients to family physicians (FPs) or nurse practitioners (NPs). In some communities, there may be a supplementary Patient Attachment Mechanism, facilitated by the division of family practice, to collect additional health or demographic information to inform priority attachments.

QUALIFICATIONS

• Secondary school graduation or equivalent;
• Minimum of three (3) years recent, related experience providing support in administrative health care or customer service environments;
• Experience and training in word processing, spreadsheets and other standard computer applications;
• Knowledge of the BC health care system, specifically primary care;
• Knowledge of Indigenous cultural safety and humility and the ability to integrate this knowledge into practice;
• Knowledge and application of diversity, equity and inclusion principles;
• Strong listening, written and verbal communication skills;
• Strong interpersonal and relationship building skills;
• Experience working with family doctors and/or nurse practitioners;
• Strong organizational, decision making and problem-solving skills;
• Ability to follow step by step procedures;
• Ability to maintain confidentiality using sound judgement, tact and diplomacy;
• Experience participating in evaluation and reporting activities is an asset.
  Other equivalent combinations of education and experience may be considered.
  We aim to foster a division of family practice that celebrates and reflects the diversity of the communities we serve. It takes diversity of thought, culture, background, and perspective to create meaningful change in primary care. The Vancouver Division is committed to promoting equity, diversity and inclusion in our recruitment process where all applicants are considered regardless of race, colour, ancestry, place of origin, religion, family status, disability, sex, age, sexual orientation, gender identity and other protected grounds.
  Job Types: Full-time, Permanent
  Pay: $52,000.00-$57,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• healthcare administration: 3 years (preferred)
• spreadsheet: 3 years (preferred)

Work Location: Hybrid remote in Vancouver, BC V5Z 4J

The Attachment Coordinator is responsible for the following:

• Facilitating the match between BC residents registered on HCR and local FPs and NPs within the same geographic region who are accepting patients;
• Supporting the accuracy of the HCR Attachment Interface data, ensuring it has complete patient information (i.e., demographics, status, etc.);
• Sharing appropriate information, in alignment with privacy and security policies, about patients to local FPs/NPs/primary care clinics for the purposes of attachment;
• Participating in the ongoing design and enhancements of HCR with HealthLink BC, in alignment with provincial policy and local attachment processes, to support attachment;
• Monitoring and reporting on attachment progress including, if applicable, providing aggregate reports on patient attachment to support the local Division of Family Practice and/or Primary Care Network;
• Communicating with members of the public about attachment processes and case status;
• Liaison with PAI staff and departments in sharing provider information and attachment mechanisms.
• Assist the Program Manager in achieving deliverables.
• Reporting to the Program Lead and Director as needed on program outcomes.
• Help identify areas to improve program implementation and streamlining procedures.