MARKETING STATEMENT

Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!

KEY ACCOUNTABILITIES

Provides advice and training to all levels of managers/supervisors in the interpretation and application of the attendance program and related tracking system.
Profiles individual attendance concerns and liaises with managers to recommend informal meetings and check-ins before formal thresholds are reached.
Research best practices and emerging trends in attendance management, and also maintains awareness of relevant court rulings and arbitration decisions.
Develops/modifies and recommends attendance management program practices, policies and procedures; and takes action to implement approved changes.
Acts as custodian and administrator of the attendance management tracking system, continuously updating information, ensuring data integrity, administering system access, and participating in system upgrades and testing.
Creates system-based reports including configuration set-up to monitor attendance trends and highlight issues. Extracts and analyzes attendance data to generate statistical reports at regular intervals.
Identifies and profiles individual employee attendance concerns and improvements. Liaises with managers/supervisors to plan and recommend appropriate interventions and communications at key intervals.
Provides support on attendance-related grievances by reviewing cases, providing input and preparing required information and materials.
Develops and continuously updates attendance management training brochures and other materials.
Monitors attendance patterns and flags early indicators to encourage supportive conversations.
Responds to attendance management FOI requests.

EDUCATION AND EXPERIENCE

The requirements for this job are typically acquired through a certificate or diploma in a related discipline, and four years of related experience.

OTHER REQUIREMENTS

Solid knowledge of the practices and techniques of attendance management
Solid interpersonal skills to provide advice and recommendations on attendance management
Solid planning and organization skills to coordinate and facilitate attendance management services
Solid problem solving and decision-making skills to recommend appropriate interventions and communication on attendance matters
Solid analytical skills to identify and analyze attendance trends and issues; and to generate statistical reports
Basic knowledge of case law as it pertains to understanding attendance-related decisions and rulings
Solid system-based skills as they pertain to the attendance management tracking system

PRIMARY PURPOSE

Facilitates day-to-day delivery of BCRTC’s attendance management program, and acts as custodian and administrator of the attendance management tracking system. Supports early awareness and informal engagement strategies to promote employee wellness and attendance consistency.