DIRECT REPORTS: NO

Join us in our mission to change what it is to be blind in Canada.
Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you’ll be part of an ambitious, diverse team that’s committed to changing what it is to be blind today.
We’re looking for a mission-driven Customer Care Specialist who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

EDUCATION AND CERTIFICATIONS

• Degree or diploma in related field, or equivalent work experience.

EXPERIENCE AND QUALIFICATIONS

• Knowledge and understanding of dog care needs, canine health and diseases and basic veterinary care.
• Ability to effectively administer dog health treatments.
• Knowledge and understanding of small animal husbandry, especially the maintenance of a high standard boarding facility for dogs, e.g. control of infectious diseases, provision of safe and happy accommodation for all dogs in their care.
• Knowledge of environmental enrichment programs to maintain good mental health in all dogs in their care.
• Good dog handling skills, especially with larger breed dogs and groups of dogs
• Ability to perform various health and care procedures such as grooming, bathing, basic health checks and nail trimming.
• Knowledge of dog nutrition and weight maintenance.
• Good understanding of dog behaviour.
• Professional, compassionate and understanding when working with both people (staff, vets, volunteers and the general public) and dogs
• Physical stamina to handle large dogs, heavy loads (dog food, etc).
• Flexibility with work hours: the attendants will be required to work irregular hours including evenings, weekends, and holidays.
• Ability to communicate effectively in written and verbal English.
• Demonstrated aptitude for dog handling; Ability to practically apply theoretical knowledge.
• Ability to undertake the physical demands of the role, including walking long distances, controlling and walking with a range of dog breeds, ages, and temperaments.
• Enthusiastic team player who can also work well independently.
• Proficient in the use of MS Office
• Current valid driving licence
• High school diploma
• Legally eligible to work in Canada
• Excellent interpersonal skills
• Accredited learning and previous experience in the areas of animal welfare and/or behaviour is an asset (i.e.: experience in Kennels)
• Knowledge of dog handling and training techniques/approaches, basic dog care, and first aid is an asset.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.