Attended Donation Center (ADC) Area Manager at Goodwill Industries of Houston

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Budget Management, Personnel Supervision, Training, Evaluation, Motivation, Scheduling, Payroll Processing, Policy Compliance, Safety Enforcement, Asset Protection, Inventory Management, Customer Service, Communication, Decision Making, Multitasking, Record Keeping

Industry

Non-profit Organizations

Description

Job Title: Attended Donation Center (ADC) Area Manager Department: Donated Goods Program (DGP) Reports To: Director of ADC Operations Status: Exempt Resume required indicating relevant experience. Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work. Position Summary: Responsible and accountable for managing the daily operations of the Attended Donation Centers (ADC) and ensuring the execution of established business practices as mandated by the policies, procedures, and projections of GWH. This role will ensure safety guidelines are followed, that staffing levels are met at each center, and that associates are trained on the ADC production standards. Essential Duties and Responsibilities: * Manages budget and maintains expenditures following the financial goals of GWH, departmental, and the donation center. * Hire, train, evaluate, motivate, and supervise all personnel to maintain and exceed GWH’s operational standards. * Ensure schedules and payroll are completed on time. * Comply with GWH’s policies and Donor Services standard operating procedures (SOPs) and GWH’s safety and security policies and procedures. * Ensure Donation Specialists are trained and properly: * Greeting and assisting donors/customers. * Loading/unloading of box trucks or any fleet equipment. * Sorting donations to the required donation breakdown production standards. * Adhere to and enforce safety and asset protection procedures to prevent injury to personnel and damage to property, equipment, and inventory. * Prepare and submit staff evaluations as directed by policy. * Ensure immediate and accurate donor counts. * Audit and order supplies as needed. * Assist in resolving any complaints and communicating with the direct supervisor. * Monitor and maintain overall ADC appearance and housekeeping. * Assist in all functions performed by the ADC personnel. * Communicate with Transportation regarding the movement of donations and scheduled pick-ups. * Maintain all company records and reports accurately and in a timely fashion. * Regularly visit each site for policy and procedure compliance per the GWH ADC Area Manager visit cadence SOP. * Attends all meetings and training as GWH requires and conducts monthly safety meetings/training. * Performs other duties as assigned by Management. Additional Duties: * Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. * Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment. * Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. * Must be punctual, dependable, and maintain a professional appearance. * Maintain a high level of confidentiality. * Must perform work safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter. * Adheres to local, state, and federal laws and regulations. Minimum Qualifications: * High School Diploma or the equivalent is required. * A bachelor’s degree is preferred. A combination of education and experience may be substituted for the required education at one (1) year of education (with a high school diploma or equivalent). * Management experience is required with a minimum of two (2) years of experience in a supervisory role of 30 or more employees or demonstrated success in an Assistant Store Manager position. * Good oral and written communication skills. * Ability to communicate and interact well with a variety of personality types. * Possesses excellent customer service skills. * Retail sales experience is preferred. * Ability to work a flexible schedule, including days, evenings, weekends, and holidays. * Maintain electronic communication devices and be able to navigate. Key Performance Indicators (KPI): 1. Donor # vs. Last Year 2. Equipment Management 3. Production Management 4. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. 5. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. 6. Payroll as a Percent (Assigned District vs. goal). 7. Safety – 95% quarterly safety metric score. 8. Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues. 9. Image: Personal image keeps work areas/locations clean, safe, and organized with no donor creep. 10. Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback. Physical Requirements/Work Environment: * Regular twisting, bending, squatting, kneeling, pushing, and pulling. * Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) * Must be able to stand for extended periods of time. * Moderate indoor noise with periodic exposure to outside temperatures.

Responsibilities

This role is responsible for managing the daily operations of Attended Donation Centers (ADC), ensuring adherence to established business practices, safety guidelines, and staffing levels across all centers. Key duties include managing budgets, hiring and training personnel, overseeing production standards, and maintaining compliance with company policies and procedures.