Attractions Experience Crew (Evening Shift) , Indoor Attractions (Part-Time at Mandai Wildlife Group

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Crowd Management, Cash Handling, Ticketing, Communication Skills, Teamwork, Safety Regulations, Operational Efficiency, Guest Experience Management, Training, Conflict Resolution

Industry

Travel Arrangements

Description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties and Responsibilities: • Perform stress test to the equipment, systems and processes. To provide feedback on any issues and gaps arising from the tests. • Ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality. • Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses. • Ensure all attractions operate in accordance with safety regulations, quality standards and company policies • Execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency • Assist in the training of part-time team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment. • Perform ticketing and cash handling procedures. • Other relevant duties as assigned. Job Requirements: • Prior Customer Service/ Attractions’ experience will be an added advantage. • Service driven, pleasant, courteous, and confident disposition. • Excellent communication skills with good command of written and spoken English. • Proficiency in other languages will be an added advantage. • Good team player who can also work independently. • Physical fitness to endure long hours of standing. • Able to commit primarily to afternoon and closing shifts (up to 10:00pm). • Able to work night shifts for Camp experiences will be beneficial. • Able to work on rotating shifts including weekends and public holidays

Responsibilities

The Attractions Experience Crew is responsible for ensuring smooth daily operations, including crowd management, equipment testing, and maintaining high standards of guest service. They also handle ticketing, cash transactions, and assist in training team members to ensure safety and performance excellence.