AU Software Support Consultant at Henry Schein

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Support, Remote Training, Site Installs, Configuration, Ticket Management, Customer Satisfaction, Product Knowledge, Technical Proficiency, Communication Skills, Problem-Solving Skills, Adaptability, MSOffice, Zendesk, Intercom, Slack

Industry

Medical Equipment Manufacturing

Description

About Us At Henry Schein One, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. Our culture at Henry Schein One as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals. How we work Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience. Purpose To provide accurate and timely solutions to customer requests, ensuring high customer satisfaction and contributing to continuous improvement in customer support processes. What you'll do Software Support Take calls from the queue and provide support to customers. Take chat support requests from the queue to provide chat support to customers. To provide remote support via online screen share tools. Record all actions and advice given on ticket management systems Zendesk, Intercom, Slack and email. Remote Training Provide remote training to customers on HSO software, modules and services including but not limited to SMS, Online Bookings and new features. New Site Installs and configuration Remote and/or onsite installation and configuration of EXACT, OASiS, Dentally, ExaminePro, on servers and workstations or any other device required. Sales Leads Refer leads to sales team Ongoing training and product knowledge Participate in regular product training sessions to ensure up-to-date knowledge of all features and best practices for support. What you’ll bring with you Experience: Experience working in a customer service/fast paced environment Experience working with computers (MSOffice, Zendesk) Education: Degree standard or equivalent experience Specialized Knowledge and Skills: Technical Proficiency: Ability to navigate and troubleshoot the company's software. Communication Skills: Clear, empathetic, and professional communication with customers. Problem-Solving Skills: Efficiently identifying and addressing root causes of issues. Adaptability: Willingness to adapt to new software updates and customer needs. Diversity at Henry Schein One Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too. Our Shared Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Responsibilities

The primary responsibility is to provide accurate and timely solutions to customer requests via phone and chat, ensuring high customer satisfaction. This role also involves providing remote training on HSO software and handling new site installations and configurations.