Auckland Showroom Manager at Healthy Living

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Retail Operations, Client Appointments, After-care Services, Sales Metrics, Workforce Planning, Team Development, Computer Literacy, Booking Portals, Rostering Systems, Problem Solving, Proactivity

Industry

Description

About the position: At the heart of our brand is a commitment to going above and beyond for our clients. We are looking for an Auckland-based Showroom Manager who embodies this philosophy. You will be responsible for leading a team of experts, managing showroom operations, and ensuring that every person who walks through our door (or joins us virtually) receives a world-class experience. This role is perfect for a leader who leads by example and takes pride in representing a brand built on integrity and quality. Key Responsibilities include: Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed; Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution; Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience; Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values; Facilitating rostering, workforce planning and the development of team members; What are we seeking? Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment; A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading; Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach. What we offer: In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Auckland, we offer all our team members with a range of benefits including: A supportive and collaborative work environment; An Employee Assistance Program for you and a family member to utilise; Generous staff and family / friend discounts; Team events and initiatives included as part of our wellbeing program; Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name; The opportunity to join a growing company with a global presence - you really can take your career anywhere! If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch. Agencies, thanks for thinking of us - but we have this one covered!

Responsibilities

The Showroom Manager will lead a team of experts, manage showroom operations, and ensure world-class client experiences both in-store and virtually by overseeing appointments and communications. Key duties also involve coordinating after-care services like repairs and managing team rostering and development.