Audi Service Portland - Service Manager at Sunset Imports Inc

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

160000.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Leadership, Team Building, Customer-Centric Communication, Operational Precision, Financial Performance Management, DMS Expertise, Scheduling, Dispatch, Service Analytics, Coaching, KPI Monitoring, Quality Auditing, Talent Development, Problem Solving, Organizational Skills, Decisiveness

Industry

Automotive

Description

Join Audi Beaverton’s team as Service Manager at our Airport Way location! Pay Range: $140,000–$160,000 Audi Service Portland, part of Sunset Imports and the Audi Beaverton family, is hiring a Service Manager to lead operations at 14811 NE Airport Way, Portland, OR 97230. Serving Audi owners across East Portland, Vancouver, and Camas, this location delivers a premium experience backed by the full resources, systems, and support of Oregon’s #1 Audi dealer. As the on-site leader, you’ll carry out the Sunset Imports mission and vision day to day—ensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction. If you are operationally sharp, people-first, and relentless about results and customer satisfaction, this is your role. What We Offer: * A unique opportunity to lead a standalone Audi Service facility within a respected, family-owned automotive group. * A collaborative environment with full access to Sunset’s operational and leadership support. * Competitive compensation and comprehensive benefits (see below). * Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network. * The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas. What You Will Do: * Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability * Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication * Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand * Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time * Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI * Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation * Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership * Hire, onboard, and develop talent with structured training, career paths, and performance reviews * Own financial performance, including gross, ELR, expense control, and warranty recovery * Collaborate with Parts and Accounting for seamless operations and a consistent client journey Key Metrics You Will Own: * CSI/NPS and response rate * Hours per RO and effective labor rate * Technician efficiency and proficiency * Same-day and next-day appointments fulfilled * RO cycle time and on-time promise accuracy * Comeback rate and quality audit results * Warranty compliance and recovery * Safety performance and audit readiness Qualifications: * 5+ years in dealership service leadership with measurable results, luxury or premium import preferred * Proven team builder with clear standards and consistent follow-through * Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills * Customer-centric communicator who handles escalations with poise and finality * Organized, decisive, and calm under pressure * Valid driver license with acceptable record Benefits: * Competitive results-based pay plan. * Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind. * Company-paid life insurance. * Paid Time Off (PTO) after 90 days of employment. * Paid holidays. * 401(k) with company contribution. * Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family. * Manufacturer-supported training and Audi brand immersion experiences. * Employee discounts on vehicle purchases and services. If you are ready to lead a flagship service operation and elevate a high-performing team, apply today and help set the standard at Audi Service Portland, 14811 NE Airport Way, Portland, OR 97230. Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of drug and background screening. We participate in E-Verify.

Responsibilities

Lead and develop Advisors, Technicians, and support staff while ensuring exceptional service quality and operational precision. Own the service workflow and drive shop productivity while maintaining customer satisfaction.