ABOUT THE CHANNEL COMPANY

The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes.
Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel.
The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply – we would be honored to connect with you.

QUALIFICATIONS

• Associate degree +
• 2-3 years’ experience in a customer facing or outbound role preferably in sales, business development, customer service or marketing required. (cold outreach preferred)
• Working in the technology field is a plus
• Excellent verbal & written communication skills.
• Working knowledge of Microsoft Office- Word, Excel, and Outlook required
• Working knowledge or willingness to learn technology tools (Salesforce, LinkedIn Navigator, Aventri, etc).
• Provide timely, thorough, and friendly customer service to all customers, attendees & internal team.
• Time management skills and ability to handle multiple projects simultaneously.
• Ability to work independently & self-motivated.
• Ability to network with new people through all communication forms (written, cold calls, and in person)

BENEFITS:

All full-time employees of The Channel Company enjoy benefit offerings such as medical, dental, vision, tele-health, disability, life insurance, health savings accounts, paid parental leave, company matched 401k, unlimited PTO, sick time, and 15 company paid holidays. At The Channel Company we truly value work/life balance, are 100% remote, and employees enjoy flexible working hours. Beyond that, we are an innovative, collaborative, and inclusive group of employees who come together to overcome challenges and achieve best-in-class results.

Individuals seeking employment at our company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

• The Channel Company is licensed in the following states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV. To be considered for this opportunity, you must reside in one of these listed states.

ABOUT THE ROLE

The Channel Company has an excellent opportunity for an Audience Engagement Specialist to join our Events team! This is a mix of a business development and customer service role that is ultimately responsible for meeting a quota by delivering the required number of qualified attendees for all events (conferences, workshops, lunches, dinners, receptions) and making sure all attendees and sponsors are satisfied with delivery. To be successful in this role, one will need to develop relationships with the executives around the globe through cold outreach.

WHAT YOU’LL DO

• Build relationships with potential attendees through cold calls, emails, LinkedIn connections and referrals from past & present attendees.
• Get potential attendees to register for upcoming events.
• Invite, confirm, and track RSVPs for custom activities at events (private lunches, private dinners, workshops, etc).
• Provide customer service to all attendees as needed by responding to calls and emails in a timely manner.
• Book travel & accommodations for all hosted events
• Provide onsite support to attendees and internal staff by working the registration desk, guiding attendees, setting up and managing boardrooms, and checking attendees in for event and custom activities.
• Maintain accurate records in all reporting/tracking systems to ensure seamless customer experience
• Travel– this position is required to travel. Estimated travel commitment is 10% - 15%