The Audio Solutions Specialist is a role dedicated to providing creative solutions and offering value-added technical expertise to all our customers and end-users. This position is the direct point of contact for customers and end users looking for technical assistance on their AT products.
Provide audio products application support and effectively document accordingly. Communicate across departments as needed to fulfill the needs of the customer, support online sales process and provide needed feedback to improve the overall function of AT product.

SKILLS REQUIRED

• Excellent oral/written communication skills. Well-developed presentation skills and superior customer relations skills.
• Must enjoy speaking with and relating to others and listening to their perspectives even when a perspective may be negative.
• Ability to handle difficult customers and influence and overcome objections professionally
• Experience working and communicating with audio product users from different cultures, backgrounds and experience levels.
• Knowledgeable regarding internet and computer resource tools including audio recording applications.
• Basic knowledge of electronics.
• Self-directed desire and ability to solve problems either by taking personal initiative or by rallying necessary parties to action.
• Ability to think outside of the box with the willingness to embrace change.
• A team player. Willing to work with, share with, develop and maintain a strong team.
• Ability to increase pace based on the workload.
• Strong problem management skills.
• Willing to take calculated risks.
• Able to travel two or three times per year for up to a week at a time.
• Ability to professionally represent Audio-Technica at trade shows and seminars.
• Willingness to keep current, as well as expand technical knowledge in the audio field.
• Ability to speak Spanish would be a plus.
• Knowledge of gaming applications would be a plus.

EDUCATION OR EQUIVALENT EXPERIENCE:

• College degree in Audio or Electronics or 3 plus years’ equivalent industry experience
• Knowledge of audio product application and the use of specific Audio-Technica products.
  Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Stow, OH 4422

• Provide clear technical or product advice and application assistance by phone, e-mail and other means. This advice may be to actual or potential end-users or customers, Audio-Technica staff members, and Audio-Technica reps, dealers or others in need of individual competent solutions to audio problems.
• Monitor key “on-line” bulletin boards and social media outlets in which audio products are discussed. Provide advice or experience when appropriate in these settings, and document and communicate essential points for internal intelligence and future reference.
• Contact and maintain a dialog with current or potential customers to establish awareness of our creative technical solution experts and advise them of tools or solutions that may prove helpful to their situation.Assist in the active promotion and presentation of technology and products to customers.
• Document and communicate all customer interaction within ticketing system to assist all departments to receive and act upon shared information regarding our products and the ways people use them.
• Understand key issues faced by our customers and create solutions that address their identified issues. Articulate and promote the company’s distinctive competencies when solving customer issues.
• Provide customer requirement and comment input to other Audio Solutions staff for use in product and support development, improvement and planning.
• Review intelligent database (ticketing system) for accuracy and completeness of information – including compiling common entries, sorting and filtering information for reporting and list/account/product maintenance.
• Participate in the review and transfer of information contained in the intelligent database to web-based or other tools for interaction. For example, assist in the identification and application of FAQs and input to the Audio Solutions weekly blog.
• Assist customer education regarding our products and features and provide them with the correct information in order to secure bid/specification wins. Establish strong working relationships with customers to assist as partners in their sales, design and development processes.
• Inform customers of previously successful solutions and direct customers to actions that would solve problems, prevent future problems and result in product performing at or beyond expectations.
• Provide telephone and email support for appropriate applications questions and re-direct calls for sales, customer support or service as required.
• Responsible for creating unique specific-condition solutions by defining the required details, planning and executing actions.
• Participate in trade shows and seminars as needed.
• Participate in the online ordering process by verifying and approving orders and processing returns.
• Take on and complete special projects at the direction of the Manager, Audio Solutions and Service.