JOB DESCRIPTION

Our National Digital Collaboration team represents the “face of Audio Visual/Video Conferencing & IT”. We focus on providing the highest level of customer service using innovative solutions, as quickly and efficiently as possible. Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs.

HOW ARE YOU EXTRAORDINARY?

• You are analytically minded and enjoy applying structured thinking and analysis techniques to complex problems.
• You are committed to providing fantastic customer service, with kindness and empathy at the heart of every interaction.
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team.

YOUR EXPERIENCE

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:

• 2+ years’ experience in Video Conferencing/Audio Visual
• Microsoft Teams Rooms, Crestron, QSC & Biamp experience highly regarded
• Excellent customer service with the “white-glove” treatment
• Tertiary level qualification and/or relevant experience
• Vendor certification/s highly regarded
• MCP qualification and/or relevant experience
• VC/AV qualifications, experience highly regarded.

• Ensure consistent and reliable Audio Visual, Video Conference Systems and IT equipment are maintained within Service Level Agreements.
• Identify and locally escalate support requests that are symptomatic of an unresolved underlying problem in Audio Visual, Video Conference and IT services.
• Testing and maintenance coordination of all audio-visual equipment and back-end infrastructure including software, firmware and hardware upgrades.
• Record all relevant information including progress accurately Service Request in ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes.
• Collaborate with Level 2 (Network, Hosting & ITS) and third-party vendors.
• Actively identify areas for process improvement and make recommendations to Team Leaders