Audio Visual Information Specialist at Plateau Software Inc

Sierra Vista, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio Visual Equipment, Hardware Troubleshooting, Software Troubleshooting, Secret Clearance, CompTIA Security+, Ticketing Systems, Network Access Validation, Preventive Maintenance, IT Support, System Convergence

Industry

Software Development

Description

Description Plateau GRP is a dynamic company that treasures your skills, training, and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming, diverse, respectful, and inclusive environment. Thank you for considering a fulfilling career at Plateau. Plateau Group is seeking an Audio Visual Technology Specialist to join our team. The AV Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required. Responsibilities: Support all AV operations Support daily operations and user support requests Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc. Perform routine preventive maintenance Support student onboarding by validating student network access Ensure all requirements are met by the student while in processing to allow for network access Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues Troubleshooting student devices when faults are encountered Document all faults encountered and remediation of faults Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system Document work completed in a local ticketing system Other duties as assigned Requirements Required Skills: Secret clearance CompTIA Security + Certification Proficiency with audio and video equipment, including cameras, microphones, and mixers Preferred Qualifications: Advanced AV and technical experience Ticketing system and metric experience Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EOE Statement: Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Responsibilities

The specialist is responsible for troubleshooting AV hardware and software while providing IT support to customers and high-profile military or government personnel. Key tasks include performing preventive maintenance, managing student onboarding for network access, and documenting all work via a ticketing system.