YOUR SKILLS AND EXPERIENCE

• Expected to have experience in a related IT role (or equivalent)
• Demonstrate a level of competency through implementation of medium level fixes
• Demonstrate that you are multi-disciplined, typically gained through a mixture of formal and on the job training
• Demonstrate that you have strong interpersonal skills and the ability to communicate with customers
• Demonstrates behavioural competencies associated with frequent change, is customer orientated, versatile and organised

YOUR ROLE

• Point of contact for Conference Room queries
• Complete monthly audits (50% of estate)
• Ensure all Incident Management and IMAC Completion is to SLA
• Complete Non Standard Requests and Project Tasks/Quotes to completion and within agreed timescales
• Maintain End User Guides