Audio Visual Manager at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

, , Cayman Islands -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio Visual Management, Budgeting, Event Coordination, Customer Service, Team Leadership, Inventory Management, Financial Reporting, Vendor Management, Technical Training, Communication Skills, Staff Coaching, Operational Review

Industry

Hospitality

Description

Audio Visual Manager Responsible for the overall management of the Audio Visual Department. Collaborates with Sales, Convention Managers, and Event Managers to develop and coordinate convention events at the property. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department and participates in the development of the department’s budget and supports the management of the profit and loss statemen, Understands the impact of Event Technology operations on the overall property financial goals and objectives and manages activities to maximize results. The position ensures the highest level of service during events by executing all activities based on Standard Operating Procedures and strives to achieve and continuously improve guest and associate satisfaction. Responsible for the overall employee satisfaction for the Department. Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audiovisual consulting companies. Qualifications and Skills: * 2-year degree from an accredited university in Communication, Computer and Information Science, or related major; 5 years managerial or Supervisor experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment. OR High school diploma or GED; 5 years Managerial or Supervisor experience in the audio-visual operations or related professional area. * Ability to deliver outstanding customer service while working under stress * Great communication & people skills * Ability to work with and lead a multi-cultural team * Must be able to work indoors as well as outdoors * Experience in a 5 Diamond/5 Star luxury property preferred CORE WORK ACTIVITIES Coordinating and Supporting Audio-Visual Operations • Determines formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training. • Adheres to and ensures compliance with all standards, policies, and procedures. • Implements and executes all audio visual related corporate initiatives, and promotions. • Participates in audio visual operational reviews annually and makes suggestions to improve operations. • Creates monthly forecast for anticipated revenues through year end. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Conducts regular, ongoing communication in event technology. • Communicates effectively with property departments outside of audio visual. • Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies. • Participates in budget creation and implementation. Maintaining and Progressing Equipment Inventory • Establishes and manages a network of outside audio visual re-rent support companies to obtain favorable discounts and preferential service (e.g., free pick-up and delivery). • Executes the administrative processes associated with audio visual operations. • Initiates and maintains the proprietary audio visual department computer system. • Ensures equipment is recovered from events and properly secured. • Maintains equipment and purchases replacement or new equipment as necessary. • Ensures inventory levels are kept in accordance to corporate guidelines. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Maintains customer satisfaction to ensure retention and growth of business through referrals and repeat events. • Attends pre-conference meetings and planning meetings to ensure success of programs. • Leads discussions to review event scheduled events and proactively avoid service challenges and failures. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Analyzes information and evaluates results to choose the best solution and solve problems. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Oversees the Audio Visual Department, coordinating with sales and event managers to execute high-quality convention events. Manages departmental budgets, equipment inventory, and staff to ensure guest satisfaction and financial goals are met.