COMPANY OVERVIEW

CTI - UK is a leading audio-visual systems integration company with a diverse portfolio of clients across multiple sectors. We work with construction firms on new office builds and directly with end users to deliver bespoke AV solutions. Our focus is on delivering high-quality, intuitive systems that are fully supported post-installation. With a strong presence in London and growing demand across the UK and Europe, we are expanding our service engineering team.

ROLE SUMMARY

We are seeking an experienced Audiovisual Service Engineer based in the London area (Zones 1–6). This is a site-based role responsible for the maintenance, repair, and technical support of AV systems installed at client locations. There are also opportunities for travel across the UK and Europe, if desired.

KEY RESPONSIBILITIES

• Troubleshoot and perform maintenance/repairs on AV systems.
• Provide field service and technical support to clients and team members.
• Interpret and work from AV system schematics and construction drawings.
• Respond to client service tickets promptly and professionally.
• Document service activities and update internal systems.
• Collaborate with internal departments, clients, and third-party contractors.
• Ensure compliance with health and safety standards.
• Liaise with manufacturers for product support and warranty claims.
• Attend relevant training courses.