JOB TITLE: Audio Visual Specialist, Managed Onsite Team
LOCATION: UK – London – The City of London
CONTRACT TYPE: 6 Months, with likely extension / permanent opportunity
WORKING HOURS: 40 hours working week between the hours 8am – 6pm 5 days a week.

SKILLS PROFILE

• Strong business relationship experience, excellent verbal and written communication skills
• Good experience of Office 365 suite of applications and administration
• Strong understanding of AV hardware
• Knowledge of AV solutions from a technical perspective including Crestron (Airmedia & Flex), Dante, Shure, QSYS and GoBright
• Strong understanding of service desk processes and procedures
• Proven experience with digital mixing desks, vision mixers and camera controls
• Knowledge of collaboration clients such as Cisco, Teams, Zoom, Google
• Excellent organizational and time management skills. The nature of this role involves last minute requests and as such, flexibility is a key attribute
• Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels
• Ability to work well as part of a small team or independently
• Willing to undertake security screening (BPSS & SC)

IF YOU ARE SELECTED FOR INTERVIEW, AND NEED ANY REASONABLE ADJUSTMENTS MADE FOR YOUR INTERVIEW, PLEASE LET THE TALENT ACQUISITION TEAM KNOW, AT THE POINT OF SCHEDULING.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

ROLE SUMMARY

Kinly Managed Onsite (MOS) teams provide dedicated support services to many prestigious customers throughout the UK and provide a mix of AV, UC and Event services.
We are seeking an Audio Visual Specialist to join our Managed On-site team providing dedicated AV support services to one of our prestigious clients in the City of London.
The exciting and diverse role will involve supporting clients from internal and external organizations, therefore attitude and attention to detail are crucial. You will need to be able to carry yourself well and provide a high-class service both personally and technically. Working as part of a team you will perform a 40hr week within a rota system for 6 months.
In this role, you will work within the Desktop Operations team, providing audio visual expertise across the business, partnering with senior customers in the organisation. with a primary focus on identifying and resolving any audio visual system ‘teething issues’ following project completion.

ROLE AND RESPONSIBILITIES

• Responsible of all the audio-visual based systems in the office, responsible for the smooth daily operational running of service
• Conduct regular proactive room and equipment checks according to the clients’ requirements
• Liaising with senior members of staff, covering major all company meetings and providing white glove exec support
• Responsible for knowledge transfer to the Desktop Operations team
• Perform AV equipment setup/installation and support as required
• Assist in ensuring “as build” documentation is maintained effectively
• Manage and report on the metrics to indicate the performance of audio-visual services, maintenance, audits and break fixes
• Provide quick responses to emergency/ad-hoc requests, adhering to SLA’s where relevant
• Produce a proactive level of support, building service relationships with the Company’s Customers
• Deliver audio visual and meeting room training to the business, face to face training and knowledge guides
• Demonstrate Self Service AV and VC Capabilities to end users wherever possible
• Deliver great teamwork and communication throughout the IT team, motivating the team to create a positive work environment
• Run AV events, including pre-event testing of audio, wireless microphone battery levels etc
• Assist management of high-profile events and become a trusted advisor