Audio-Visual Technician, Core IT at UNITED STATES SOCCER FEDERATION 1

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio-Visual Infrastructure Support, IPTV, Video Streaming, Digital Signage, Hardware Troubleshooting, Software Support, Laptop Support, Printer Support, Mobile Device Support, Customer Service, Technical Support, Installation, Maintenance, Troubleshooting, Inventory Management, Documentation

Industry

Spectator Sports

Description

Description U.S. Soccer Overview The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good. We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S. U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results. Position Description We are looking for an Audio-Visual Technician, Core IT to join our growing IT team. As a member of the IT team, you will be responsible for maintaining the audio-visual infrastructure for the organization. You will provide technical support to U.S. Soccer’s workforce onsite and remotely, as required. This role will allow you to demonstrate your extraordinary customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices and their interactions with the audio-visual infrastructure. You will also have the opportunity to showcase your presentation skills through the delivery of training related programs to the user community. Primary Responsibilities Work with minimal supervision supporting an audio-visual infrastructure (IPTV, video streaming, digital signage) which may include installation, maintenance, and troubleshooting of hardware and software in both wired and wireless environments Provide high-quality customer support which may be both on-site and remote using in person communication, email, messaging, phone, or video conference calls Responsible for tasks such as audio-visual provisioning/deactivation, installing/uninstalling equipment, primary contact for audio-visual support/troubleshooting Maintain accurate inventory of all audio-visual assets Resolve requests independently while identifying and communicating escalated issues to management in a timely manner Schedule time to resolve issues with a sense of urgency Document service requests with detail and precision Create written documentation for solutions and store them in appropriate shared folders Performs any other duties or special projects, as assigned Requirements Minimum Qualifications Experience with an IPTV system, video streaming and digital signage Experience supporting software, hardware and peripherals within the audio-visual infrastructure Experience supporting both Microsoft and Apple products General knowledge of soccer Excellent interpersonal and communication skills, both oral and written form Ability to prioritize and multitask while paying close attention to detail Be open to new ideas, different styles, and responsibilities Strong core values: integrity, service excellence, attention to detail, commitment to task Capable of working in fast-paced and demanding environments Must be able to connect "micro" details to the "macro" vision and mission Resolve requests related to people, systems, and policies thoroughly with a sense of urgency Ability to carry at least 30 pounds up\down multiple flights of stairs Ability to travel to remote offices both locally and in other states Desired Qualifications Experience with major audio-visual equipment providers such as Vitec (preferred), Cisco Vision Director (StadiumVision), etc. Experience with installation/configuration/maintenance of audio-visual equipment within a network infrastructure for an office and event space environment Project Management experience Knowledge of scripting languages Experience with organized competitive soccer a plus U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development. U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

Responsibilities

The technician will be responsible for maintaining the organization's audio-visual infrastructure, including IPTV, video streaming, and digital signage, involving installation, maintenance, and troubleshooting in wired and wireless environments. This role also requires providing high-quality customer support for AV issues, provisioning/deactivation tasks, and documenting service requests and solutions.