JOB DESCRIPTION

Our enterprise-level client in Irvine, California has an immediate need for an AV Technician for Conference Room support. Please see below for full details—

POSITION SUMMARY:

The AV Technician is a foundational part of the IT Services team that supports all employees. This position is responsible for providing high quality meeting and technical support to all users. This position will be providing Tier 1 and Tier 2 assistance concerning the use of all aspects related to the audio visual and conferencing needs.

REQUIRED EDUCATION AND EXPERIENCE:

• Exposure with meeting room support
• Ability to troubleshoot signal path for audio and video
• Read and interpret AV line drawings (signal drawings of the room audio/visual equipment, what it is and what it does)
• Strong understanding of modern conferencing platforms
• Candidates must have clear and effective verbal & written communication skills
• Excellent customer service experience required
• Excellent follow-through and attention to detail
• Experience with Windows and Mac computing resources as it relates to AV-related connections
• Experience with IT Knowledge Base and ticketing system
• Experience applying ITSM best practices to Incident and Requests management
• Working knowledge in the use and support of audio/visual equipment

QUALIFICATIONS

• Experience: 2+ years (certificates preferred but not required) in audio visual technology support
• Technical Proficiency: Hands-on experience in troubleshooting AV integrated technologies
• Technology Skills: Exposure to diverse technologies, such as networking, Windows, Apple iOS, Crestron systems, collaboration tools, AR/VR systems, and other in-room technologies
• Communication Excellence: Possess executive presence coupled with strong written and oral presentation skills
• Strong expertise with the Office 365 suite and toolsets
• Proven track record of teamwork, good communication, and the ability to multi-task /prioritize
  Job Type: Full-time
  Pay: $43,680.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Irvine, CA 92612 (Required)

Ability to Relocate:

• Irvine, CA 92612: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In perso

• This role is responsible for the support of clients, via telephone, email, chat, and any other supported technologies
• Provide excellent customer service concerning all aspects of AV-related technology provided by the IT department
• Use of IT Service Management tools to track and record customer contacts
• Strong background in troubleshooting and customer service, as well as excellent communication skills are necessary
• The individual will effectively multitask and manage priorities in a fast-paced setting
• Experience setting up MS Teams and Zoom meetings