Audiology Clinical Assistant - Santa Rosa, CA at CQ Partners

Santa Rosa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hearing Aid Orientation, Assistive Listening Devices, Patient Care, Administrative Support, Customer Service, Inventory Management, HIPAA Compliance, Sound Check, Audiology Support, Training, Documentation, Scheduling, Communication, Team Collaboration, Technical Skills, Infection Control

Industry

Medical Practices

Description

Audiology Clinical Assistant PRIMARY JOB FUNCTIONS: Hearing Aid Related Tasks: •Verify the Audiologist has reviewed the hearing aid for programming; verifying patient’s picking up hearing aids and if they need an appointment for fitting. •Performs hearing aid orientation, including basic care and use of the hearing aid (insertion, removal, adjusting volume, etc.) •Demonstrates and sells Assistive Listening Devices (ALD’s), batteries, and other special products. •Receives and verifies hearing aids orders, including: verifies hearing aids are working correctly; programs hearing aids to specifications in NOAH; enters serial numbers in CounselEAR; logs date of receipt into patient charts; completes purchase agreements; fit forms, and fit case. •Verifies hearing aid invoices, including: Checks manufacturer invoices for correct charges, credit and warrantees; copies invoices for billing to ensure payment; completes paperwork for returned hearing aids. •Performs sound check of hearing aids, verifying the aids are in working order. •Tracks used hearing aids available for purchase and any hearing aids available for loan •Performs EAC, FIT, balance testing, or other appointments upon request of the Audiologist. Rooming Patients: •Rooms patients according to procedure •Select appropriate hearing aid cords and plugs them in •Cleans rooms between patients, verifies supplies in rooms, cleaning tips for penlight and Tymphanometry. •Shuts down all equipment in booth room, hearing aid fitting room, lab and diagnostics room and verifying all rooms are clean at the end of the day. Performs Administrative Support Duties: •Send copies of audios and letters; including to new patients, ABR/VNG/APD Patients. •May perform support duties for FOS; including filing charts as needed. •Ensure Audio and letters are sent to Financial Controller/Biller when prior auth is required for HA’s. •Assist with training and mentoring externs. Miscellaneous Duties: •Verify all manufacturer software for NOAH and computers is up to date and the most current, also responsible setting up weekly provider and staff meetings and creating detailed instructions for other staff to follow if out (as needed). •Performs front office/desk duties on an as needed basis. •Completes basic paperwork such as repair forms, purchase agreements, and warranty information, chart and Sycle documentation. •Maintains inventory of clinical supplies. •Assisting customers with exchanges or returns as needed. •Provides excellent customer service and maintains good public relations. •Follows good safety and infection control protocols; Adhere to HIPPA Guidelines. •Daily Check-Ins with the Audiologist to discuss week plan for patients. •Schedule CEU for the Audiologist. •Maintain and track CEU. •Maintain and track license renewals and memberships. What we offer: •Growth opportunities; training provided. •11 Paid Holidays; 120 hours PTO per year accrued. After 5 years of service, additional PTO offered. •Health Insurance after 60 days: the practice will pay 90% of the employee’s premium •Dental and Vision Insurance – paid for by the employee. •Retirement plan after 1 year – we offer 401K, Profit Sharing and Cash Balance Plans We offer training for this position. Prior, Audiology/Ent practice experience a plus or MA experience. This is a full-time position in Santa Rosa, CA.

Responsibilities

The Audiology Clinical Assistant is responsible for assisting with hearing aid-related tasks, including orientation, programming, and sound checks. They also perform administrative duties, room patients, and ensure excellent customer service.