Audiology Support Specialist - IT Operations at Amplifon

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Hardware troubleshooting, Software deployment, ServiceNow, CRM systems, Cloud technologies, Azure, AWS, MS Office Suite, Remote access tools, Windows Server, Technical documentation, Asset management, Project delivery, Communication skills, Problem-solving

Industry

Retail Health and Personal Care Products

Description

Changing Lives, Transforming Careers At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers. With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary. Join us and shape a future where sound connects, inspires, and transforms lives. Life at Amplifon: Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way. Position Purpose: * Provide specialist IT support for Clinical management, and Audiology-specific hardware and software across Amplifon Australia. * Support the implementation of IT projects in the audiology and clinical technology space. Key Accountabilities and Responsibilities: Equipment Calibrations * Confirm calibration schedules with Natus and coordinate dates with Area Managers, adjusting schedules where requested and feasible * Issue and track audiology equipment calibration communications once equipment details are confirmed by clinics * Ensure calibration certificates are received, validated, and uploaded to the appropriate records and folders Audiology IT & Equipment Support * Plan, package, and deploy audiology software to all clinical audiology PCs in line with standard build and release processes * Monitor, assign, and resolve support tickets (ServiceNow), ensuring SLA targets for response and closure are consistently achieved * Dispatch and coordinate audiology-related logistics requests with Warehouse and Head Office teams * Obtain vendor quotes, raise purchase requests (PRs), manage purchase orders (POs), and coordinate delivery of equipment * Perform minor repairs on audiological equipment and troubleshoot technical faults * Provide Level 1 and Level 2 technical support for audiology hardware, software, and clinical systems * Coordinate with vendors and suppliers to track repair status and ensure timely resolution of faulty equipment. Additional Responsibilities: * Support hearing aid fitting systems, NOAH environments, and hearing aid manufacturer-specific audiology software * Work with the IT Operations Manager to assist in monthly tracking of budgets and forecasts related to Audiology support and maintenance * Assist clinics with device connectivity, data transfer, and system configuration issues * Maintain accurate asset registers and track lifecycle, servicing, calibration, and replacement of clinical equipment * Support clinic openings, relocations, and upgrades, including IT and audiology equipment setup and validation * Develop, maintain, and update technical documentation, user guides, and standard operating procedures * Prepare training and troubleshooting materials for clinic staff covering new systems, software updates, and equipment usage * Proactively identify recurring incidents and recommend process, system, or workflow improvements Experience and Qualifications: Essential Experience * Minimum 1.5 years work experience in IT applications and hardware support role Desired Qualifications * Recognised Tertiary Degree in Information Technology Desired Experience * Any prior experience or knowledge of Audiology hardware and software * Hands-on experience in a project delivery environment Technical and Soft Skills: Technical Skills * Prior experience of working with ServiceNow or a similar system will be an added advantage * Prior experience of working with CRM Systems * Good experience in Cloud technologies, such as AZURE, AWS * High proficiency using MS Office Suite * Remote Access Tool experience (Datto preferred) * Windows Operating Systems – including Windows Server * PC Connectivity – Bluetooth, Wi-Fi, etc * Basic networking knowledge Soft Skills * Alignment to the Amplifon Values * Excellent written and verbal communication skills * Effective problem-solving and IT troubleshooting abilities * Strong analytic and functional analysis capabilities * Structured and process driven * Ability to influence others * Must be a team player * Results/Solution orientation and focus * Strengths in value creation & innovation * Ability to manage and prioritize competing demands with a customer-focused and outcomes centered approach Putting People First One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel. In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised. Ready to take the next step in your career? Amplify your purpose with Amplifon! As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.

Responsibilities

Provide specialist IT support for audiology hardware and software while managing equipment calibration schedules and technical documentation. Coordinate IT project implementations and ensure clinical systems are maintained and operational across all locations.