Job Description

LOCATION: THIS ROLE CAN BE BASED EITHER IN MELBOURNE OR SYDNEY

We are on the lookout for our next Audiology Training Lead to join the Retail Excellence team!

ABOUT THE ROLE

This role is responsible for ensuring that our Audiology team is supported by best in class training to drive performance and customer satisfaction for our clients at Amplifon.

• The successful candidates’ responsibilities will include:
• Coordinating & coaching the Amplifon Audiology Training Team
• Responsible for delivering sustainability targets and training hours across Academy Pillars
• Responsible for tracking and measuring the effectiveness of training
• Responsible for end to end induction programs for all new Audiology team members, including partnering with HR to track and coordinate all new joiners.
• Ensuring cutting edge training strategies are deployed across Amplifon Australia.
• Reviewing any feedback and areas of improvements proposed by wider Team.
• Develops, updates, and tracks LMS e-learning modules.
• Coach Trainers on handling sensitive matters with staff and resolving staff training issues escalated by the team.
• Ensure a high level of clinical documentation is maintained
• Be an ambassador all new initiatives