Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

We’re looking for a proactive, self-starting AV Technician to lead and own all aspects of AV support for our London office. This person will be a trusted partner to senior leadership and key stakeholders, delivering a seamless, high-quality experience across meeting rooms, digital signage, and in-office AV events. As part of our IT Operations team, you will build, shape and continuously improve AV services and processes to support a dynamic, driven environment. This is an opportunity to develop and evolve the AV service offering for the London office, working independently and proactively to drive improvements.

WHAT SKILLS DO I NEED?

• Proven ability to work independently and lead AV services autonomously, with a strong sense of ownership and initiative.
• Outstanding interpersonal and communication skills, with a focus on providing high-quality, executive-facing support.
• Demonstrated experience running and managing live events, including hands-on technical leadership, setup and execution.
• Strong ability to anticipate problems and proactively improve services without waiting for direction.
• Comfortable managing multiple priorities in a fast-paced, high-pressure environment.
• Technically proficient and highly adaptable, with experience in:
• Strong troubleshooting and problem-solving skills across AV hardware and software.
• Eager to learn and adopt new technologies beyond the core AV stack to future-proof AV services.
• Collaborative and service-oriented mindset, passionate about delivering exceptional user experiences.

BONUS SKILLS & ATTRIBUTES

• Crestron/ Q-SYS control system programming.
• Cloud-heavy, hybrid AV production environments
• Proficiency in Windows and Mac operating systems and ability to troubleshoot both
• Experience supporting AV office buildouts.
• Relevant AV certifications (CTS)

Please refer the Job description for details