Audiovisual Support Technician - Weekend at STEPPING STONES MUSEUM FOR CHILDREN

Norwalk, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audiovisual Support, Technical Production, Troubleshooting, Communication, Organization, Customer Service, Problem-Solving, Attention to Detail, Interpersonal Skills, Adaptability, Self-Reliance, Equipment Maintenance, Microsoft Office Suite, Event Operations, Collaboration, Empathy, Active Listening

Industry

Museums;Historical Sites;and Zoos

Description

Description Position Overview The part-time Audiovisual (AV) Support Technician provides essential technical support for the museum's AV systems during public hours, with a primary focus on weekend and event coverage. This position ensures that audiovisual equipment across exhibit spaces, performance venues, and event installations functions smoothly and reliably for visitors and staff. This position serves as the primary AV support role during assigned weekend shifts and public programs, ensuring audiovisual systems remain operational, safe, and visitor-ready. The Audiovisual Support Technician works independently during weekends while following established departmental procedures and escalating issues as needed. The position requires schedule flexibility and a part-time commitment (up to 25 hours per week), including consistent weekend availability and occasional holiday or after-hours event coverage as assigned by management. Position Responsibilities Provide daily AV system support across exhibit spaces, performance venues, and event installations Act as the primary AV support contact during assigned shifts, particularly on weekends Execute system checks and prepare AV setups for performances, parties, and rentals Troubleshoot technical issues with microphones, projectors, soundboards, and digital displays Monitor and respond to AV support requests according to the department’s tiered AV support structure, acting as primary weekend support and escalating issues when necessary Ensure all AV systems are operational and ready for public use during museum hours Log daily activities and submit AV support reports to the Senior Manager Maintain equipment inventory and assist with minor repairs and preventative maintenance Complete end-of-shift reports and handoff notes to support weekday AV and Multimedia staff follow-up Participate in departmental planning meetings as scheduled Ensure proper documentation of technical issues and resolutions Maintain a high level of professionalism when assisting with visitor-facing or customer service situations Requirements Minimum Experience/Skills/Certificates: 1-2 years of experience in audiovisual support, live event operations, or technical production Working knowledge of AV systems, including soundboards, projectors, wireless mics, and media players Prior experience in a museum, theme park, entertainment venue, or public experience setting preferred Strong troubleshooting skills and ability to work independently on technical tasks Excellent communication and organizational skills Comfortable working weekends, evenings, and holidays as scheduled Focus on consistently providing quality service to visitors or internal clients; strong interpersonal and collaboration skills with staff, visitors, volunteers, and community partners Creative problem-solving skills with attention to detail Excellent interpersonal skills, professional maturity, adaptability, and self-reliance Self-aware and self-regulating; reads social and emotional cues; demonstrates empathy and active listening with visitors and colleagues Strong relationship builder: Communicates effectively across all organizational levels, manages disagreements constructively, and welcomes feedback to foster trust Consistently demonstrates good judgment and maintains composure in challenging situations Intrinsically motivated with a positive attitude; embraces change, setbacks, and last-minute adjustments with enthusiasm and curiosity Sensitive to diversity, including individuals with physical challenges or special needs Ability to kneel, walk, and/or stand for prolonged periods of time, and load/unload equipment Solid computer skills, including Microsoft Office Suite; proven ability to learn new systems and software

Responsibilities

The Audiovisual Support Technician provides daily AV system support and acts as the primary AV support contact during assigned weekend shifts. Responsibilities include troubleshooting technical issues, ensuring AV systems are operational, and logging daily activities.