ESSENTIAL SKILLS

• Experience of work planning, monitoring and reviewing of performance.
• Experience of collating data and analysis of data and information.
• Excellent communication skills for staff at all levels
  At G4S, we invest heavily in our people. If you join us you will have a job specific induction programme to equip you with the skills and knowledge for the job. As well as ongoing support and development opportunities we offer generous holiday entitlement, company pension, an onsite gym, free onsite parking and the chance to do an extraordinary job – every day.
  For more information on Oakhill Secure Training Centre please visit, https://oakhillstc.co.uk/
  Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process
  G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.
  Safeguarding children and young people is our primary focus and the welfare of the child is paramount. Therefore we have a corporate responsibility to ensure that the safeguarding and our G4S values are at the centre of all we do.
  To apply for this role, you must be eligible to work in the UK and must have been resident in the UK for a minimum of 3 years. You will also be required to undergo DBS enhanced level security clearance and will need to provide full details of your work and educational history covering the last 10 years as part of the screening process.

• Collect and collate information provided weekly in departmental compliance books and lead on the Centre Compliance Framework.
• Present the weekly compliance meeting to all department representatives - highlighting good practice and areas for improvement.
• In line with the compliance framework, conduct dip tests to ensure efficiency and assurance.
• Where required, provide daily, weekly and monthly data to inform updates of performance to senior managers through monitoring of compliance.
• Support staff in their understanding of the contract and the execution of their duties in compliance with the requirements of the contract. This may require training of new staff.
• Oversee the entire complaints process, including collecting, processing and organising complaints submitted and allocate them according to the nature of the complaint.
• Store and collate information regarding complaints and provide a detailed monthly report for the Head of Operational Delivery and other reports that are required by the organisation such as Key Performance indicators and targets.
• Support with any general administrative tasks as directed by the Quality Assurance Manager, or other managers within the team.
• Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & follow the applicable safe systems of work for the role.
• The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.