IDEAS | PEOPLE | TRUST

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

REQUIRED SKILLS AND EXPERIENCE

• Experience working in an operations role, ideally in the professional services industry, would be beneficial but is not essential
• IT literate with a high competence in MS Office packages (Excel, Word, PowerPoint); Workday knowledge useful but not essential
• Focus on operational excellence and delivery with a continuous improvement mindset
• Strong project management and critical thinking skills
• Must be flexible and adaptable with an ability to deliver on multiple projects simultaneously, manage own time and work independently (taking ownership and accountability for your own work) as well as take direction
• Data-analytics and reporting skills would be beneficial, as would any previous operations experience, but these are not essential
• An eye for detail with a solid appreciation of how systems, processes and controls work and have a significant impact on efficiency of operations
• Strong relationship skills with an ability to work with varied stakeholders and drive forward actions by working to deadlines and responding quickly
• Excellent analytical, interpersonal and communication skills, both written and verbal

• Supporting the Operations Manager to provide high-level operational support to the Audit Stream L&D LT and wider team (including delegation of certain activities and projects)
• Supporting the day-to-day operations of the function
• Providing project and administrative support to the wider team
• Deputising for the Operations Manager for periods of leave
• Supporting the development and monitoring of the Audit Stream L&D budget and overall project plan, providing appropriate updates to the Operations Manager
• Supporting the preparation of L&D management information and ongoing monitoring and reporting of operational KPIs
• Providing support on all operational matters including considering risks on projects and providing sensible recommendations to help support efficient delivery (both on projects and as a function)
• Showing curiosity in role, engaging with the entire team and being open to guidance and coaching to learn and expand skills / develop in role
• Supporting the Operations Manager with day-to-day operations and on projects as needed and taking responsibility for tasks directly allocated / directed to them, leveraging the wider team as needed
• Helping manage the LT’s diary commitments and providing additional administrative support to that group
• Working closely with the Operations Manager to support delivery on the function’s strategy and drive efficiencies in operating processes
• Working closely with HR Services, SSC, Facilities, IT and other central support teams to ensure quick and thorough resolution of any issues impacting the team
• Working with the wider team on projects as needed
• Supporting operational processes to ensure consistency, efficiency and best practice
• Working closely with the team and other stakeholders to identify opportunities for improvement in our systems, processes and control