AUS - IT Support Engineer at Computacenter

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Asset Management, Troubleshooting, Device Repair, Inventory Management, Mobile Device Management, Data Remediation, Vendor Management, Service Troubleshooting, Mobile Activations, Audit, Reporting, Project Support, Device Upgrades, Shipping, Case Management

Industry

Information Technology & Services

Description

Job Description We are seeking for competent candidates for a 4-month project in Sydney to support Mobility Provisioning task accountability as listed below: Quarterly Audit Perform quarterly pre-audits and locate the missing assets as required Asset Collection of terminated users Take ownership of the asset collection cases and work with the managers to get the terminated users' assets back Receiving Returned Assets Closing the transactions of the returned assets and keeping them on the dedicated spots (e.g., EOL pile, Faulty pile, etc.) Asset Disposals Working with Mobility and the disposal vendor to dispose of end-of-life assets Troubleshooting Devices Minor vendor/carrier management Repair facilitation Data remediation Device repair: Contact Apple for ACE Warranty iPhone swaps with IBM Inventory broken intake and outtake, send list to mobile admin Service troubleshooting (carrier contact may be required): SIM card swaps Reporting service issues to the carrier Mobile Escalations from Techforce Provision international features Attend bi-monthly mobile POC sync meeting / Required stand up daily / weekly whatever applicable Deployments Phone: Assign and update Tech Asset Update mobile contact record Deploy mobile devices Day 1 Deployments Provide Device Upgrade Survey to end users - Missed upgrade cases Support Special Project related requirements Support Shipping outward and Inward wherever applicable Deploy Monthly Mobile Upgrades & work on Old Device returns TImely Case closures and Mobility Queue Management Mobile Activation Unlock Loaner for traveling to HRC Countries - Mobiles MiFi: Verify cost center is participating in the MiFi program Update (Mifi) phone number in mobile contact record Device activation Inventory Record new incoming phones for tech assets Record incoming and outgoing warranty replacement Weekly inventory of new and break fix devices Quarterly Audit Asset Tagging (where applicable) Disposals Work hours Core service hours: 09AM to 06PM local time zone, Monday to Friday

Responsibilities

The IT Support Engineer will be responsible for supporting Mobility Provisioning tasks, including asset collection, troubleshooting devices, and managing inventory. They will also facilitate device repairs and handle asset disposals as part of a 4-month project.