WE’RE HIRING: SERVICE CENTER MANAGER

Location: Dubai
Employment Type: Full-Time
Languages Required: Arabic & English (Fluent – Written and Spoken)
Are you a strong leader with experience in managing service operations? Do you excel in communication and problem-solving? We are looking for a dedicated, bilingual Service Center Manager to oversee daily operations, ensure customer satisfaction, and lead our team to excellence.

QUALIFICATIONS:

• Fluent in Arabic and English (speaking, reading, and writing) – a must
• Previous experience in managing a service center or operations team
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset and ability to work under pressure
• Basic technical knowledge is a plus
• Proficient in using management software and tools

• Manage daily operations of the service center efficiently and effectively
• Lead, train, and supervise service staff
• Ensure high standards of customer service and satisfaction
• Handle client inquiries, complaints, and service issues professionally
• Coordinate workflow, scheduling, and service appointments
• Monitor inventory, tools, and equipment needs
• Prepare and manage reports, budgets, and performance evaluations
• Maintain a clean, organized, and safe working environment
• Communicate with suppliers, vendors, and customers in both Arabic and English