AUTO CLAIMS ADJUSTER – SPANISH SPEAKING

Are you passionate about problem-solving and delivering outstanding customer service? Do you thrive in a fast-paced environment and seek a company that values and nurtures your skills? Join American Freedom Insurance Company (AFIC), a leader in the Non Standard auto insurance industry, as we expand across Illinois, Indiana, Pennsylvania, Tennessee, and Texas. Rated “A+” Superior by A.M. Best, we’re looking for a dedicated Remote Claims Adjuster who’s ready to make an impact—right from your home office!

WHAT WE’RE LOOKING FOR

We are looking for an experienced claims professional with expertise in coverage analysis, exceptional negotiation and customer service skills, and the ability to manage claims effectively in a remote environment.

REQUIREMENTS:

• Minimum of 3 years’ experience in personal auto claims processing
• Strong analytical and problem-solving skills with keen attention to detail
• Proficient with technology and possesses excellent communication skills
• Team-oriented, proactive, and resourceful with a “street-smart” mindset
• Demonstrated expertise in coverage analysis and negotiation
• Bilingual in Spanish and English is highly preferred
• Bachelor’s degree is a plus

KEY RESPONSIBILITIES

As a Claims Adjuster, you’ll be at the heart of our customer interactions, helping policyholders navigate the claims process efficiently and compassionately:

• Investigate & Resolve Claims: Assess and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages.
• Judgment & Decision-Making: Use sound judgment to determine exposure and the best course of action.
• Cost Control: Minimize claims costs and expenses while ensuring a positive experience for policyholders.
• Collaboration: Interact extensively with various parties involved in the claim process.
• Process Improvement: Identify and implement ways to boost efficiency and effectiveness.
• Timely Documentation: Clearly record and communicate claims activity for smooth resolution.

AFIC offers a competitive salary and a comprehensive benefits package to support you in this remote role, including:

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Discounted dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Full Remote - Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more—even from afar