WE PUT OUR TEAM MEMBERS FIRST. YOU’LL RECEIVE A GREAT SALARY AND BENEFITS, AND EXPERIENCE THE SUPPORT AND OPPORTUNITY YOU DESERVE. YOU’RE EMPOWERED TO MAKE DECISIONS. YOU CONTROL YOUR FUTURE.

Job Description:

EDUCATION/QUALIFICATION/EXPERIENCE:

• High School Graduate, Bachelor’s Preferred.
• At least 5 years of experience in the Auto Glass industry with a strong focus in Operations, Management, Sales and Marketing.
• Proficiency reading P&L and financial reports.
• Driving operational and financial performance against budget and productivity metrics.

SKILLS

• Time Management, Organizational Skills and Customer/Client Focus, Initiative.
• Self starter, driven by incentives, a proven track record of success.
• Excellent communication skills and a creative thinker.

PRINCIPLE FUNCTIONS AND RESPONSIBILITIES:

• Including but not limited to:
• Manage the activities of all business units within the designated market through active coordination with the fulfillment group at all times.
• Manage and hold staff accountable for performance through clear communication and ensure all reporting employees understand the company mission to WOW every customer and to be the best.
• Ensure staff are following company Standard Operating Procedures (SOP).
• Recognize and document exceptional and substandard performance.
• Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceed our customers expectations.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
• Embrace organizational WOW initiatives.
• Partner with the Operations Manager and/or Regional Vice President to recruit, interview and hire new staff. Train new hires in regards to company policy and procedures.
• Train new hires in regards to company policy and procedures.
• Seek out opportunities to continuously educate and develop all employees.
• Promote safe, clean working conditions, review ERS audits and safety records of their locations. Ensure that all personal protective equipment is being used properly and document managers that do not enforce Glass America’s safety policies.
• Execute necessary actions to the market to meet or exceed monthly goals.

SUPERVISORY RESPONSIBILITIES:

• Position requires supervision of staff to ensure optimum customer service and maximum return on all investments/expenses.