Canadian Tire North is currently hiring an Automotive Parts Associate. Open availabiliy is required.
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor. Associates will be communicating directly with customers, managing their needs and expectations regarding auto service maintenance and repairs.

REQUIREMENTS & COMPETENCIES

· Knowledge of market trends in the automotive service industry
· Knowledge and understanding of mechanical components of automobiles
· Ability to work effectively with auto parts ordering systems and computerized work order systems

· Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
· Answers questions and provides friendly advice and services to customers.
· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
· Handles multiple customers in an effective and efficient manner.
· Sources and orders automotive parts for customers through authorized suppliers.
· Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
· Processes returns, warranties and castings as required.
· Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
· Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
· Stocks shelves and merchandise display areas using modules and planograms as guidelines.
· Walks their assigned sections to understand what needs to be accomplished on a daily basis.
· Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
· Locates products in the warehouse.
· Completes other tasks, as required.