JOB TITLE: AUDI PARTS MANAGER

Department: Parts
Reports to: Service & Parts Director / General Manager
Location: [Insert Location]
FLSA Status: Exempt / Full-time

JOB SUMMARY:

The Audi Parts Manager is responsible for overseeing the day-to-day operations of the parts department within an Audi dealership. This includes managing inventory, supervising parts staff, ensuring excellent customer service, working closely with the service department, and achieving sales and profitability goals. The ideal candidate has a strong understanding of automotive parts operations, especially within the Audi/VAG (Volkswagen Auto Group) ecosystem.

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50 lbs.
• Standing, walking, and sitting for extended periods.
• Use of computer and telephone systems for long periods.

• Manage and supervise the daily operations of the Audi parts department.
• Maintain optimal parts inventory levels while minimizing obsolescence.
• Develop and implement strategies to meet or exceed sales targets and profitability goals.
• Collaborate closely with the service and sales departments to ensure timely parts availability.
• Monitor and analyze key performance indicators (KPIs) such as fill rate, inventory turns, and gross profit margins.
• Ensure timely and accurate ordering, receiving, stocking, and distribution of parts.
• Train, develop, and lead a team of parts counterpersons and inventory specialists.
• Provide exceptional service to retail customers, technicians, and wholesale accounts.
• Maintain proper records for warranty and returns in accordance with Audi and manufacturer standards.
• Oversee the accurate use of Audi/VAG-specific parts systems (e.g., ETKA, ElsaPro, DMS).
• Ensure compliance with Audi brand standards and dealership policies.
• Maintain a clean, organized, and efficient parts department workspace.