OVERVIEW

We are seeking a detail-oriented, organized, and customer-focused Auto Repair Office Clerk to join our busy automotive service team. In this role, you will be the first point of contact for our customers, handling service appointments, work orders, and administrative tasks that keep the shop running smoothly. Your professionalism, accuracy, and ability to multitask will contribute directly to our excellent customer service and operational efficiency.

REQUIREMENTS

• Previous experience in an office, administrative, or customer service role; automotive industry experience preferred but not required.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computers, scheduling systems, and basic office equipment.
• High school diploma or equivalent; additional coursework in office administration or business is a plus.
• Positive, professional attitude and a commitment to outstanding customer service.
  Job Type: Part-time
  Pay: From $16.00 per hour
  Expected hours: 30 – 35 per week
  Work Location: In perso

• Greet customers in person and over the phone, providing friendly and professional assistance.
• Schedule service appointments and maintain the shop calendar to optimize workflow.
• Create and process work orders, repair tickets, and invoices accurately.
• Communicate with technicians to relay job details, updates, and customer concerns.
• Keep customers informed about the status of their vehicles and obtain necessary approvals for repairs.
• Maintain organized records of customer interactions, payments, and service histories.
• Process payments, handle receipts, and balance daily transactions.
• Assist in ordering parts and tracking inventory when needed.
• Ensure the reception and waiting areas are tidy and welcoming.