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Auto Service Advisor at All American Ford Auto Group
Hackensack, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

125000.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Automotive repair, Maintenance procedures, Communication, Interpersonal skills, Workflow management, Service estimation, Invoicing, Upselling, Organizational skills, Detail-oriented, Problem solving

Industry

Motor Vehicle Manufacturing

Description
Description Service Advisor – Ford Pro Join the All American Ford team as a Service Advisor. We are committed to providing exceptional service and support to our commercial clients, and we are looking for a dedicated professional to help us maintain our reputation for excellence. If you have experience and a passion for customer service, we encourage you to apply. Requirements Key Responsibilities: - Greet customers and assess their service needs for Ford Pro commercial vehicles - Provide detailed explanations of repair and maintenance services - Schedule service appointments and manage workflow efficiently - Coordinate with technicians to ensure timely and accurate repairs - Prepare and review service estimates and invoices - Maintain accurate records of customer interactions and service history - Upsell additional services and products when appropriate - Ensure customer satisfaction through professional communication and follow-up Skills and Qualifications: - Proven experience as a Service Advisor, preferably with Ford vehicles - Specific experience with Ford Pro commercial vehicles is highly desirable - Strong knowledge of automotive repair and maintenance procedures - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and manage multiple priorities - Detail-oriented with strong organizational skills - Customer-focused attitude with a professional demeanor At All American Ford, we foster a collaborative and growth-oriented environment. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a team dedicated to delivering outstanding service to our commercial vehicle customers.
Responsibilities
The Service Advisor is responsible for greeting customers, assessing service needs for commercial vehicles, and managing the workflow between customers and technicians. They also prepare estimates, handle invoicing, and ensure high levels of customer satisfaction through professional follow-up.