Position Summary: Responsible for the complete subrogation process of investigation, negotiation and settlement of auto claims that have been identified to have subrogation potential.

• Subrogation Process - Navigates through our proprietary database and electronic documents to process and resolve claims with subrogation potential. Places adverse carriers on notice of our intent to subrogate. Negotiates settlements when possible or may negotiate liability based on a percentage when necessary or when liability is questionable. Evaluates the claim to decide if it should be referred to arbitration, suit or collections. Prepares any such claims for inter-company proceedings or legal forwarding. Recommends the closure of claims with no such potential.
• Subrogation Knowledge - Ability through experience and education to appropriately handle auto subrogation files of moderate to high complexity. Demonstrates a thorough knowledge of all types of auto subrogation claims to include commercial auto, medical payments, personal injury protection and product liability. Has awareness of laws that govern insurance claims by keeping current on critical case laws, statutes and trends in the field of subrogation. Manages the application of that knowledge to maximize recovery efforts. Maintains certifications and licensures where applicable.
• Documentation - Prioritize and appropriately document all activities for recovery. Document files to include all conversations with all parties related to the claim, in-coming and out-going correspondence, current file updates, subrogation analysis, file resolution recommendations, applicable state negligence laws and statutes. Maintain diaries to be current and sets timely and specific diaries on issues of subrogation for follow-up and correspondence.
• Customer Service and Communication Skills - Requires accomplished communication skills with a strong phone presence in extensive communication with insurance company clients, attorneys, law enforcement agencies and insureds. Must be able to handle difficult conversations and exhibit conflict management skills. All communication must maintain a reputation of professionalism, courtesy and respect. Assists internal and external customers with the resolution of moderately complex questions with little or no assistance from management.
• Team Focused and Goal Oriented - Ability to work within a team environment in a positive and cooperative manner. Must be production and results oriented and consistently perform at or above given goals to include recovery, file quality and resolution timeliness.