Automated Operations Engineer at Ericsson

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RCA, Troubleshooting, Network Quality, Performance Reporting, Service Quality, KPI Monitoring, Problem Solving, Creative Thinking, Collaboration, Customer Satisfaction, Planning, Design, Installation, Configuration, Control

Industry

Telecommunications

Description

Creation of TT through tools within the agreed Response time. Strong RCA & troubleshooting Skills. Develop and submit network quality and performance periodical, events and upon request reports to management, dashboard, and others. End-to-end service quality for the whole network including 2G, 3G, 4G and 5G Radio Access Network. Maintain certain quality of service aligned with the business objectives and customer expectations by setting, monitoring, and analysing a set of service/ customer quality KPIs. To assist in monitoring, isolating, and resolving problems related to network quality, service degradation and capacity issues for Interconnections and forecasting. To ensure for the planning, design, installation, configuration, and control of the monitoring subsystem is specified by an appropriately defined Monitoring Process. Control/advice on monitoring of customer complaints as per standard defined metrics to minimize customer complaints and increase customer satisfaction. Formulation of procedures and work instructions related to the performance sections. Perform any other related duties as required and advised by the higher management. Knowledge sharing & collaboration skills. Problem solving & creative thinking. Delivering results & meeting customer expectations Working with people. Manage instructions & procedures. Applying expertise & technology. Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) Experience: Minimum 2-3 years. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Bangalore Req ID: 776547

Responsibilities

The role involves creating trouble tickets through tools within agreed response times and ensuring end-to-end service quality across various network technologies. Additionally, the engineer will assist in monitoring and resolving network quality issues and formulating procedures related to performance.