Automated Operations Engineer at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Adaptability, Teamwork, Incident Management, Troubleshooting, User Support, Problem Solving, Documentation, IT Infrastructure, Capacity Monitoring, Microsoft Office, ITSM Ticketing Tool, Creativity, Detail Orientation, Self-Motivation, Communication, Time Management

Industry

Telecommunications

Description

Adaptable and flexible to work well in a team. Ability to meet deadlines. Flexibility to Work in 24*7 with Rotational Shifts.  Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.  Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process.  Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system.  L1 troubleshooting and provide support, resolve problems for the end user's satisfaction as per SOP.  Track tickets till resolution  Involve & Intimate Incident Management to initiate Service restoration Team call (P1&P2 only)  Work with the Internal support teams to ensure that the users' issues are fixed in a timely manner.  Co-ordinate with team members in identifying new solutions for existing and unresolved issues.  Flexible to Work in Rotational shifts, 24/7 support.  IT Infrastructure and Applications, Capacity Monitoring with Zabbix Core, User support. ◾ Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent ◾ Minimum years of relevant experience: 2 Years + ◾Excellent knowledge of Microsoft Office, ITSM ticketing tool. ◾Able to work with many tasks simultaneously and keep track of it. ◾Ability to work calmly under pressure. ◾Ability to work independently and within a team environment. ◾Highly organized, detail oriented and self-motivating. ◾Creativity and Problem Solving, out of the box thinking. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Noida Req ID: 776601  Data backup, restore & retention

Responsibilities

The Automated Operations Engineer will support and manage incidents reported by users and alarms raised by monitoring tools. They will ensure timely resolution of issues and coordinate with internal support teams.