Automated Operations Engineer with French at Ericsson

Bucharest, Timis, Romania -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trouble Ticket Management, IT Systems, Telecom Systems, WIFI, DAS, LORA, Repeaters, Analytical Thinking, Problem Solving, Documentation, Initiative, Perseverance, Distributive Attention, Team Collaboration, Network Performance, SLA Management

Industry

Telecommunications

Description

Work with the application for trouble ticket management Handle from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Work with the applications for trouble ticket management and other specific project's tools Coordinate and plan the field organization resources in order of solving the issues occured in IT/Telecom systems Work independently and within the team to keep the competence and skills up to date Provide optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer Understanding telecommunication networks and network elements, general view- medium level Knowledge about WIFI, DAS, LORA, Repeaters- medium level B2 level in French- written and spoken B2 level in English- written and spoken. Distributive attention Initiative, perseverance, also an interest in documenting and problem solving within having ability to react quickly Analytical technical thinking. Perks: We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: Romania (RO) || Bucharest Req ID: 776225

Responsibilities

Manage trouble tickets and service requests from customers, ensuring timely restoration within SLA. Coordinate field resources to resolve IT and telecom system issues.