JOB SKILLS

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

• Assist in analysis and requirements gathering on projects in accordance with the RBC Project Management Framework (PMF)
• Analyze workflow processes and recommend the best application of automation-centered solutions
• Understand technical aspects of automation to guide business teams in the transformation of manual processes
• Facilitate communications between Automation Developers and Business Stakeholders
• Manage multiple in-flight projects simultaneously
• Work closely with Subject Matter Experts and other project stakeholders to deliver automated solutions
• Achieve and maintain highest levels of client satisfaction
• Manage project communications in various forms (Presentations, Calls, JIRA, etc.) including status reports to Program Leads and Business Stakeholders
• Be a technology advocate and share expertise with other team members
• Be a key partner to the business and the rest of the team throughout the delivery cycle
• Think through challenging and interesting problems and overcome them through creative solutioning with your team
• Work with Automation Developers to delivery RPA using Blue Prism and AI (gen-AI, LLM etc.)
• Take ownership and accountability of project delivery by defining, tracking, and reporting on the benefits of automation