Automation and Production Support Analyst at Citi

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automation, Production Support, Troubleshooting, Data Visualization, Process Improvement, Stakeholder Management, Scripting, Analytical Skills, Communication, Proactiveness, Organizational Skills, CI/CD, Version Control, Dashboard Creation, Problem-Solving, Automation Tools

Industry

Financial Services

Description

Automation and Development: Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk. Production Support: Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability. CI/CD and Version Control: Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications. Implementation and approvals: Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery. Data Visualization: Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders. Process Improvement: Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk. Stakeholder Management: Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives. Experience: 8+ years of relevant experience in an automation or production support role. Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian. CI/CD and DevOps: Hands-on experience with Bitbucket/Git, RLM, and Jenkins. Data Visualization: Experience with Tableau for creating dashboards and reports. Scripting: Strong scripting skills (e.g., Python, Shell) are a plus. Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment. Communication: Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. Proactiveness: A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion. Organizational Skills: Proven ability to manage multiple tasks and projects in a fast-paced environment. Master's degree in Computer Science or Statistics is required. Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Design, develop, and implement automation solutions while providing dedicated support for production environments. Collaborate with stakeholders to drive the implementation of new automation projects and continuously identify opportunities for process improvement.