First Focus is Australia’s best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we’re continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

ROLE

Deliver results by blending off-the-shelf platforms with custom-built automation and AI.
You’ll lead the delivery and adoption of internal systems that reduce toil, speed up delivery, and deliver commercial value. Your toolkit includes both our internal dev team and a range of off-the-shelf SaaS platforms like Pia, CloudRadial, Power Automate, UiPath, and Azure OpenAI.
This is a leadership and delivery role focused on turning automation potential into business outcomes. You’ll manage a small, talented team, drive adoption, model ROI, and ensure the right mix of build vs buy.

DUTIES

• Delivery Leadership: Own the roadmap across internal platforms – including both off-the-shelf and custom-built solutions. Guide the PM in backlog management, remove blockers, and ensure timely delivery.
• Team Management: Lead and coach a team of 5–7 engineers. Support their growth through structured 1:1s, feedback, and personal development planning.
• Adoption & Change: Ensure solutions (built or bought) actually get used. Roll out adoption plans including internal comms, metrics, training, and follow-up to hit 80%+ active usage within 90 days.
• Build vs. Buy Judgement: Evaluate whether to customise, extend, or replace existing systems. Lead rapid scoping, proof-of-concepts, and ROI modelling.
• Technical Oversight: Ensure secure, API-first, scalable architecture, whether implementing off-the-shelf tools or building in-house.
• Commercial Discipline: Make value-based decisions. Align all work to commercial returns, staff efficiency, or customer outcomes.