Automation & Digitalization Services Supervisor at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automation Project Coordination, Project Management, Team Supervision, Client Management, Stakeholder Engagement, Risk Management, Delivery Oversight, Pre-sales Support, Continuous Improvement, Agile Methodologies, Scrum, Waterfall, Communication Skills, Automation Lifecycle, IT Service Delivery, Performance Tracking

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Automation Project Coordination & Management Oversees and coordinates end-to-end automation projects from intake to deployment Ensures project plans, timelines, dependencies, and deliverables are clearly defined and tracked Monitor project progress, risks, and issues; drive mitigation and timely resolution Ensures alignment between business requirements, technical delivery, and client expectations Team Supervision & Resource Management Supervises Automation Project Coordinators and junior automation resources Assign tasks, balance workloads, and ensure efficient utilization of team capacity Provides guidance, coaching, and performance feedback to team members Client & Stakeholder Management Act as primary operational contact for clients on automation projects and services Lead regular status meetings, steering updates, and issue discussions Manages scope, change requests, and expectations in collaboration with senior stakeholders Automation Delivery Oversight Ensures adherence to delivery standards, governance, and best practices across automation platforms Coordinates with developers, platform owners, and IT teams to ensure solution stability Support go-live, hypercare, and post-deployment stabilization activities Sales & Demand Support Supports pre-sales and demand discussions by providing effort estimates, timelines, and delivery inputs Assists in identifying automation opportunities within existing and new client engagements Provide capacity planning and delivery feasibility inputs to account and sales teams Governance, Reporting & Quality Tracks delivery KPIs, SLAs, utilization, and service performance Prepares consolidated delivery and operations reports for management and clients Ensures project documentation, runbooks, and knowledge artifacts are maintained Continuous Improvement Identifies opportunities to improve automation delivery efficiency and project execution Supports standardization of templates, tools, and project management practices Contributes to the automation roadmap and service enhancement initiatives Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field Equivalent professional experience in automation or IT service delivery may be considered in lieu of formal education 2-3 years of experience in automation delivery, IT project coordination, or managed services Prior experience supervising or coordinating junior team members or project coordinators Exposure to client-facing roles, including status reporting, requirement discussions, and issue management Experience supporting multiple automation initiatives or workstreams in parallel Understanding of automation lifecycle including intake, design, development, testing, deployment, and support Familiarity with project management and delivery methodologies (Agile, Scrum, or Waterfall) Strong coordination and project tracking skills with the ability to manage timelines, dependencies, and risks Experience supporting pre-sales activities such as solution scoping, proposal inputs, or effort estimation is an advantage Understanding of commercial delivery models and client engagement structures is preferred Strong verbal and written communication skills for client and stakeholder engagement Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email. Legal Entity: Bosch Service Solutions Inc.

Responsibilities

Oversees and coordinates end-to-end automation projects, ensuring alignment between business requirements and technical delivery. Supervises a team of Automation Project Coordinators and manages client expectations throughout the project lifecycle.