DESCRIPTION

• ️ The role of an Automation Engineer at Zinc is all about streamlining workflows, reducing manual processes, and maximising efficiency within the Customer Team to enhance both customer and team experience.
  Sitting within the Customer Success team (no core software engineering here! ‍ ️), you’ll take ownership of automating key processes, integrating tools, and optimising workflows.
  You’ll work closely with various teams: Customer Support, Account Management, and Operations to identify inefficiencies and implement automation solutions that increase team output and improve customer self-service.

️ HARD SKILLS:

Zendesk Specialist – Expertise in optimising Zendesk workflows, automation, and app integrations.
Zapier & HubSpot Experience – Strong ability to automate processes to improve efficiency.
API Integration – Experience working with external APIs to connect and automate software platforms.
Process Management & Journey Mapping – Previous knowledge of process mapping and optimisation for scalable, streamlined operations.
Basic Programming Knowledge – Comfortable reading API documentation and using programming languages like Python (though not a core software engineering role).
Soft Skills:
Collaborative – Able to work cross-functionally with teams like CS, Ops, and Product to align automation with business needs.
️ Consultative & Communicative – Able to translate technical processes into clear, actionable insights for non-technical stakeholders.
️ Problem-Solver – A solution-oriented mindset, proactively identifying bottlenecks and designing smart automation solutions.
Autonomous & Process-Driven – A self-starter who thrives on optimising workflows and driving efficiency at scale.

Please refer the Job description for details